Operations Coordinator (1 year contract, KL)

About WhiteCoat WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health andwellness services that serves as the first and single touchpoint for all care needs in SoutheastAsia.

Since launching in 2018 WhiteCoats digital platform powers a wide range of services includingtele- and in-person consultations as well as medication fulfilment and diagnostic testingacross primary specialist and allied care.

With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regionsleading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore Indonesia Malaysia and more information on WhiteCoat please visit .

We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations adherence to service level agreements (SLAs) and smooth coordination between users clinicians and internal WhiteCoat teams.

This role will be based at our Kuala Lumpur office supporting our Hong Kong operational hours including early mornings and Saturdays.

On a day-to-day basis this means you will:

Appointment Management (Core Responsibility)

• Monitor in-bound appointment booking requests via email and internal system

• Assign appointments to rostered clinicians based on:

  • Language requirements

  • Clinician availability and capacity

• Confirm appointments independently using the in-house CRM system

• Ensure all bookings are confirmed within defined SLAs

Enquiry Acknowledgement & Routing

• Acknowledge in-bound user or clinician enquiries within defined SLAs

• Route enquiries to the appropriate WhiteCoat internal teams for follow-up

• Track and ensure handovers are clear and complete

Secondary Responsibilities

• Flag unusual cases edge scenarios or capacity issues to the in-market lead

• Make a Real Impact: Opportunity to contribute to a leading digital health companys growth. Ideas are valued in an industry vital to everyone.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Social insurance and leave provisions such as 14 days annual leave family care leave and paid sick leave.

If you believe you have what it takes to excel in this role we would love to hear from you. Join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

Qualifications:

• Strong attention to detail and ability to follow structured workflows

• Proactive mindset comfortable working independently while collaborating closely with a remote team

• Ability to manage time-sensitive tasks and adhere strictly to SLAs

• Comfortable working with CRM systems and Email-based workflows

• Clear written communication skills in English

• Fluency in Mandarin or Cantonese would be advantageous as you will need to communicate with our clients in Hong Kong.