Lead Business Analyst

Purpose of the Role

Provides Business Analysis leadership across strategic initiatives while strengthening the capability of the Business Analysis Chapter. Shapes business solutions influences strategic decisions coaches other Business Analysts and drives continuous improvement in Business Analysis practices.

Key Responsibilities

• Lead Business Analysis activities for large complex and cross-functional initiatives.
• Drive discovery business problem framing and solution design.
• Influence senior stakeholders and facilitate decision-making across business and technology.
• Ensure high-quality Business Analysis deliverables and practices across initiatives.
• Partner with Product Management Architecture and Engineering to shape business outcomes.
• Coach mentor and develop Business Analysts across the Chapter.
• Contribute to competency development recruitment onboarding and capability mapping.
• Promote innovation AI adoption and continuous improvement within Business Analysis practices.
• Act as a trusted advisor for Business Analysis stakeholder engagement and solution design.

Expected Behaviours

• Demonstrates strategic thinking and strong business acumen.
• Influences without formal authority.
• Develops others through coaching and mentoring.
• Creates alignment across diverse stakeholders.
• Leads change and drives continuous improvement.
• Uses AI as an enabler to increase productivity quality and business value.

Education Domain Knowledge & Tooling

Education

• Bachelors degree in Business Information Technology Computer Science Engineering or a related discipline or equivalent practical experience.

Professional Certifications (Desirable)

• IIBA CBAP (preferred) or equivalent Business Analysis certification.
• PMI-PBA.
• Advanced Agile certification (e.g. PSM II PSPO II or SAFe).
• Lean Six Sigma (desirable).

Business Domain Knowledge

Deep expertise across the end-to-end Order-to-Cash (O2C) value stream with the ability to:

• Analyze and optimize end-to-end business processes.
• Identify opportunities for business improvement and transformation.
• Understand cross-functional impacts across Finance Customer Commercial and Technology teams.
• Partner with business stakeholders to shape strategic solutions.

Tooling Experience

Experience with Business Analysis and enterprise platforms including several of the following:

• Jira and Confluence
• ARIS or enterprise process modelling tools
• SAP (e.g. S/4HANA BRIM SD or FI-CA)
• PEGA
• Salesforce or CRM platforms
• MuleSoft or API-based integration platforms
• Power BI and data analysis tools
• AI productivity tools (e.g. Microsoft Copilot ChatGPT)

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.