Lead Agent Ocean Export Customer Service

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments exceeding customer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers trucking companies and others).
• Evaluate vendors at defined intervals per company policy focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales customer retention and development and account management to maintain and develop relationships with current customers and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Ensure all customers standard operating procedures are followed and updated.
• Meet KPI standards as per the company procedures.
• Overseas communications timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Departments needs.

Qualifications :

• Candidate must possess at least a Diploma Bachelors Degree in Supply Chain Management or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Strong desire to learn.

Additional Information :

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time