IT Support Engineer

Location: Kuala Lumpur Malaysia
Work Mode: Onsite

Employment type: Permanent

Our client is a leading player in the e-commerce and digital services market recognized for its innovative approach and extensive reach. With a global presence the company has established itself as a trusted platform for millions of users worldwide. It boasts a significant scale evidenced by over 17 million members.

We are seeking a highly capable and self-driven IT Support Engineer to support a fast-paced fintech trading environment.

• Administer and support Red Hat Enterprise Linux (RHEL) servers in production environments.
• Manage and maintain VMware virtualization platforms (ESXi vCenter) including provisioning performance tuning and troubleshooting.
• Perform system monitoring patching upgrades and incident resolution.
• Ensure high availability and reliability of trading platforms and backend systems.
• Support and manage network infrastructure including switches routers firewalls and VPNs.
• Troubleshoot network issues impacting business-critical systems.
• Work with vendors/providers on escalations and network optimization.
• Manage enterprise storage environments including SAN/NAS solutions.
• Administer backup and recovery systems using Veritas Backup (NetBackup/Backup Exec).
• Ensure data integrity backup success and disaster recovery readiness.
• Manage and support Windows Active Directory (AD) including user provisioning group policies and access controls.
• Administer Microsoft 365 (O365) services such as Exchange Online Teams SharePoint and Azure AD.
• Provide Level 2/Level 3 support for infrastructure and production issues.
• Conduct incident management root cause analysis and problem prevention.
• Participate in rotational on-call support for critical incidents (if required).
• Maintain system documentation SOPs and knowledge base.

• Bachelors degree in Computer Science Information Technology or related field.
• Strong hands-on experience with RHEL Linux administration.
• Experience with VMware virtualization technologies.
• Experience in network management and troubleshooting.
• Experience with storage technologies (SAN/NAS).
• Experience with Veritas Backup solutions.
• Experience with Windows Active Directory administration.
• Experience with Microsoft 365 (O365) administration.

• Exposure to cloud platforms such as Alibaba Cloud AWS or Microsoft Azure.
• Scripting/automation knowledge (e.g. Bash PowerShell).
• Familiarity with monitoring tools and ITSM platforms (e.g. ServiceNow Jira).
• Experience in financial services fintech or trading platforms.

• Join a dynamic and innovative environment where you can make a significant impact on the fintech trading industry.
• We offer opportunities for professional growth and development along with a collaborative team culture that values your expertise and contributions.

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