Executive Warehouse Dock Controller

Job summary:

Responsible for coordinating all truck movements into and out of the warehouse to ensure smooth traffic flow correct bay allocation on-time loading and unloading and timely vehicle departure. The role serves as the central control point between transporters warehouse operations security and loading teams to minimize congestion reduce turnaround time and maintain safe and efficient dock operations.

Job Responsibilities:

1. Truck Coordination and Traffic Control

Coordinate the arrival staging docking loading unloading and departure of all inbound and outbound trucks.

Direct incoming vehicles to the correct holding area staging point or loading/unloading bay based on operational priority.

Manage bay allocation to optimize dock utilization and prevent congestion.

Monitor truck queue status and ensure orderly movement within the warehouse compound.

2. Dock and Bay Management

Assign trucks to the appropriate bays according to shipment type route priority product category and operational readiness.

Ensure loading and unloading activities commence promptly once trucks are positioned at the designated bay.

Closely monitor bay occupancy and turnaround time to avoid delays and bottlenecks.

Escalate bay clashes access blockages or capacity constraints to the warehouse leadership team.

3. Timely Departure and Turnaround Management

Track truck turnaround time from arrival to departure and take action to minimize delays.

Follow up with warehouse transport and dispatch teams to ensure timely loading completion and release of vehicles.

Ensure all documentation and operational clearances are completed before vehicle departure.

Highlight delays dwell time issues and missed departure targets for immediate resolution.

4. Operational Coordination

Act as the main coordination point between warehouse operations transporters planners security and dispatch teams.

Communicate arrival schedules bay status loading readiness and departure priorities to relevant stakeholders.

Coordinate urgent shipments priority vehicles and exception handling to support service level achievement.

Support daily alignment on expected truck volume bay plan and dispatch priorities.

5. Monitoring Reporting and Documentation

Maintain accurate records of truck arrivals bay assignment loading/unloading start and end times and departure times.

Prepare daily operational reports on truck movement bay utilization detention risk congestion and turnaround performance.

Report any abnormal situation such as no-shows late arrivals documentation issues vehicle breakdowns or detention exposure.

Analyse recurring delays and recommend improvement actions for traffic flow and bay planning.

6. Compliance and Safety

Ensure all truck movements within the warehouse compound comply with site safety rules traffic rules and operational procedures.

Work closely with security and warehouse teams to enforce vehicle entry and exit discipline.

Ensure drivers are directed appropriately and do not park queue or move in unauthorized areas.

Support housekeeping and safety compliance in staging and dock areas

Job Requirements:

Diploma or Bachelors Degree in Logistics Supply Chain Management Transportation Business Administration Warehouse Management or a related field.

Equivalent operational experience in warehouse outbound transport coordination or dispatch operations may be considered in lieu of formal qualification.

Minimum 3 to 5 years of experience in warehouse outbound operations dispatch coordination dock control transport operations or logistics execution.

Proven experience in coordinating outbound truck movements and ensuring efficient bay utilization and timely vehicle departures.

Strong operational exposure in a fast-paced warehouse distribution centre or logistics environment.

Experience in working closely with warehouse transport planning and security teams to manage daily dispatch flow.

Prior experience in FMCG contract logistics or high-volume distribution operations is preferred.

Practical experience in managing operational disruptions turnaround time performance and dispatch service levels.

Exposure to WMS TMS SAP or similar operational systems will be an advantage.

Applicants must be willing to work in Sg Jati Klang.