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Executive Customer Service – Call Centre
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
7 October 2026 (Yesterday)
Posted:
Application Deadline:
4 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description:
- Answer inquiries by clarifying desired information; locating and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- To ensure all cases are logged accurately into CRM.
- To ensure all cases are escalated correctly by following the escalation process.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
- Reply to emails whenever required in the event there is a high volume of emails.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
The Requirements for the Role:
- Minimum Diploma Holder.
- Basic computer knowledge: MS Office (Word PowerPoint & Excel).
- Highly proficient in spoken and written English & Bahasa Malaysia.
