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Customer Success Specialist

Velenosi&Meredith

Job Location:

Alor Setar - Malaysia

Monthly Salary: Not provided by the employer

Posted: 30 May 2026 (30+ days ago)

Application Deadline: 27 August 2026

Vacancies: 1 Vacancy

Job Summary

Customer Success Specialist (Mandarin Speaker) Fresh Graduates welcome

Project: Social Media
Rotational Shift 24/7 Environment
Fresh Graduates are Welcome to Apply

Overview

We are looking for a Customer Success Specialist (CSS) to support customers through inbound calls and email this role you will assist customers by responding to inquiries resolving concerns and providing accurate information in a professional and timely manner.

This opportunity is ideal for candidates who enjoy helping people communicating effectively and building a career in customer service within a fast-paced environment.

Key Responsibilities

Handle customer inquiries via inbound phone calls and email channels
Provide accurate information and effective solutions based on customer needs
Educate customers on self-service options and automated banking channels
Conduct callback verifications for transaction confirmations when required
Follow up with customers for supporting documentation and verification purposes
Clarify customer concerns investigate issues and provide appropriate resolutions
Perform KYC (Know Your Customer) related tasks when necessary
Maintain professionalism and deliver high-quality customer experience at all times

Requirements

Fluent in both English and Mandarin (spoken and written)
Minimum education: SPM or equivalent and above
Able to work on a 24/7 rotational shift schedule
Strong communication and interpersonal skills
Customer-oriented mindset with the ability to build positive rapport
Willingness to learn and adapt in a fast-paced environment
Experience in banking or financial institution customer service is an added advantage
Fresh graduates are encouraged to apply

Why Join Us