Customer Service Specialist Mandarin

About the Position
Join our team in Kuala Lumpur as a Customer Service Specialist providing essential support toclients. This role focuses on delivering excellent service in Mandarin handling a variety ofcustomer inquiries and ensuring a positive experience.

Responsibilities
- Provide comprehensive customer service support for inquiries related to post-orderdelivery payment product pre-orders product pre-screening calls and generalcustomer questions.
- Deliver high-caliber customer interactions meeting client standards for call qualityreports call audits and customer satisfaction.
- Develop and maintain strong working expertise in all Client Supported Products.
- Ensure innovation and quality in all customer interactions.
- Accurately capture all required data elements in internal systems according to trainingand operational procedures.
- Maintain a general awareness of the Clients strengths in the industry.
- Assist customers by answering queries relating to their order status changes anddelivery timeframes.

Requirements
- C1 Mandarin level proficiency.
- B2 level English Language proficiency (reading writing speaking and aural
comprehension).
- Bachelors Degree or at least a Diploma or equivalent in any discipline.
- Minimum of 6 months work experience in customer support in any industry (freshgraduates with a relevant degree/diploma are also encouraged to apply).

Whats on Offer

• Attractive remuneration package

• Miscellaneous company benefits allowances

• MYR 3800 base salary language allowance KPI bonuses

• Medical Insurance EPF

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