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Customer Service Agent

DSV

Job Location:

Shah Alam - Malaysia

Monthly Salary: Not provided by the employer

Posted: 15 August 2026 (7 hours ago)

Application Deadline: 12 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Req Number: 122781
Time Type: Full Time

To liase with customers for order bookings

Single contact person for the customer assigned to you.

To constantly monitoring cargo movement locally & cross border.

To do planning for bookings by making truck arrangement with our own trucks or vendors.

To assist and prepare other requirements as per customers request such as Customs declaration.

To ensure loading and unloading activities are being execute without escalation.

To inform and update customer regularly on movement.

To communicate with customers on daily basis via email/phone and fulfil their request and follow their SOP without fail.

Take ownership of customers issues/escalations.

Manage update and review Customers KPIs and reports.

Attend Customers meetings QBR and inquiries.

To input Transport Management System for shipments

To compute movement information on the database.

To prepare and compile shipments documents for submission to billing.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

Required Experience:

Unclear Seniority

Apply Now