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Client AdvisorSenior Client Advisor (Gardens Mall, KL)
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
REPORTS TO: Store Manager
JOB MISSION
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
MAIN RESPONSIBILITIES
SALES
Achieve individual KPIs:
- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).
STORE APPEARANCE / VISUAL MERCHANDISING
- Ensure store / stockroom are clean neat and tidy at all times product is properly stored bags in dust bags shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
STOCK MANAGEMENT
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
CUSTOMER SERVICE & CRM
- Acquire new clients to database.
- Develop client relationships by providing clients with regular updates.
Requirements
- At least 1 year relevant experience within the fashion retail industry
- Caring authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
- A powerful communicator handling clients with personal care and empathy and putting the client at the centre of every decision;
- Courageous with ideas and innovative in your approach always ready to grow and learn;
- Acting and thinking first of the client and their experience you have an in-depth knowledge of the desires needs and expectations of luxury clients;
- Being a master at storytelling and at the art of asking engaging questions;
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
- Able to onboard on 26th May
Benefits
- Travel allowance
- Commission
- Performance bonus 13th month salary
- Basic medical insurance specialist dental
Required Skills:
At least 1 year relevant experience within the fashion retail industry Caring authentic trusted Client Advisor: an intuitive sales associate with a passion for style; A powerful communicator handling clients with personal care and empathy and putting the client at the centre of every decision; Courageous with ideas and innovative in your approach always ready to grow and learn; Acting and thinking first of the client and their experience you have an in-depth knowledge of the desires needs and expectations of luxury clients; Being a master at storytelling and at the art of asking engaging questions; Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
