Admin & Operation Executive

Job Description

This position is responsible for supporting the Animal Health Head (Country Director) and cross-functional stakeholders in day-to-day business operations customer service order coordination and process improvement. The role serves as a key contact point between customers commercial teams supply chain finance and other internal functions to ensure timely response to enquiries accurate order and transaction processing effective issue resolution and high-quality customer experience. The position also supports documentation reporting SOP administration and continuous improvement initiatives to strengthen service efficiency and operational excellence.

Operational Support:

• Support the Animal Health leadership team in coordinating daily business operations execution of strategic priorities and follow-up of key operational actions across functions.

• Manage and support SOP administration documentation periodic review and updates to ensure operational processes remain current compliant and aligned with business and policy requirements.

• Monitor operational processes identify workflow gaps risks or inefficiencies and proactively escalate improvement opportunities to relevant stakeholders including Regulatory Affairs Sales Marketing Account Management Compliance Finance Supply Chain and other functions.

• Coordinate with Sales Team Finance and regional Sales Force Effectiveness subject matter experts to support implementation administration performance tracking monitoring and reporting of sales force effectiveness systems and related business tools.

• Support adoption and administration of standard systems tools and service channels to improve operational efficiency data quality user compliance and consistency of execution.

• Prepare consolidate and maintain operational reports trackers dashboards and documentation required for leadership reviews business monitoring project updates and decision-making.

• Coordinate cross-functional communication meeting follow-ups action tracking and operational issue resolution to ensure timely delivery of business requirements and service commitments.

• Maintain strong attention to accuracy compliance confidentiality and continuous improvement in all operational activities and stakeholder interactions.

Project Management

• Support monitoring and tracking of key projects and priorities to ensure delivery and outcomes are achieved

• Bringing external best practice and perspectives into the organization

• Act as Animal health culture engagement champion to actively involve in cross function activities (HH & AH)

Customer Service support:

• Respond to customer enquiries related to products services order status delivery billing and company processes in a timely accurate and professional manner.

• Handle customer complaints and service issues with active listening empathy and ownership; coordinate with relevant internal teams to investigate root causes provide solutions and ensure proper follow-up until closure.

• Process and coordinate customer transactions including order placement billing support payment documentation invoices purchase orders returns and related administrative requirements with accuracy and compliance.

• Maintain complete and accurate customer interaction records complaints actions taken and follow-up status in the relevant CRM tracking system or internal documentation platform.

• Collaborate closely with Sales Supply Chain Finance Regulatory Affairs Marketing Technical and other cross-functional teams to ensure seamless customer support and timely resolution of operational matters.

• Monitor recurring customer issues service gaps and process inefficiencies; provide feedback and improvement recommendations to enhance customer experience SOP effectiveness and operational performance.

• Identify appropriate opportunities to support customer needs through relevant product or service information while ensuring alignment with business policies compliance requirements and customer value.

• Maintain a high degree of confidentiality professionalism and compliance in handling customer business and internal company information.

Required Skills:

Preferred Skills:

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Relocation:

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