Business Operations Officer

Wallee Group is a leader in delivering advanced payment solutions focusing on providing robust scalable and secure systems across multiple domains. We are dedicated to enhancing customer experiences by offering innovative payment and finance systems that support businesses in growing efficiently. Our operations span across multiple countries and we thrive on collaboration and agility using frameworks like Scrum to organize teams. At Wallee we aim to stay at the forefront of market trends continuously innovating to provide the best services to our customers.

Special responsibilities:

1. Operational Activities

Execute and support day-to-day business operations related to e-money and payment services.

Assist with coordination of internal and external documentation and operational

explanations.

Support the enhancement and ongoing optimisation of internal processes including drafting and maintaining operational procedures guidelines manuals and checklists.

Perform clients funds and e-money/payment operations reconciliations in line with

internal control frameworks.

Carry out BCL (Banque Centrale du Luxembourg) and CESOP reporting routines

ensuring accuracy and timely submission.

Coordinate and collaborate across teams to support operational workflows resolve

internal issues and ensure smooth execution of company processes.

Monitor and oversee the support function of the service ensuring consistent communication with clients and maintaining timely follow-up on operational issues.

Collaborate closely with team members and cross-departmental colleagues to identify issues on Support function escalate where necessary and support resolution.

2. Information Security & ISO Function Support

Ensure the execution of periodic ISO-related controls and activities including

monthly quarterly and annual tasks defined in ISO/Information Security policies and

procedures.

Perform Quarterly ISO controls including access management checks documentation updates and operational compliance verifications.

Execute Monthly telework statistics Quarterly BCP (Business Continuity Plan) tests

and other defined resilience activities in accordance with DORA and internal

requirements.

Assist the Information Security Officer in the investigation and documentation of

ICT-related incidents including classification evidence collection and follow-up

actions.

Support maintenance and continuous improvement of ISO/InfoSec procedures

guidelines logs checklists and operational controls.

Assist with other relevant tasks within the domain as assigned by the supervisor

University degree in Finance Economics Management or similar

Strong analytical skills and ability to work with financial data and reconciliations

Good knowledge of Excel (e.g. formulas pivot tables data analysis)

High level of accuracy and attention to detail

Ability to manage multiple tasks and meet deadlines

Proactive and problem-solving mindset

Clear communication skills and ability to explain operational topics

Professional attitude integrity and reliability

Fluent in English (German and/or French is a strong advantage)

Nice to have:

Experience in payments / fintech / regulated environment

Experience with regulatory reporting (e.g. CESOP BCL)

Familiarity with internal controls / ISO / DORA (Certified DORA Practitioner

certification is a strong advantage.

• Modern Workspace: A beautiful office in the heart of Luxembourg - comfortable bright and collaboration-ready.
• True Flexibility: We embrace a hybrid way of working with 3 days per week in our office to foster collaboration complemented by flexible daily hours and a 4-week Work from Anywhere policy every year.
• Innovation First: Exciting fintech projects in a flat hierarchy where your voice actually matters.
• Growth & Culture: Competitive compensation depending on experience seniority and expertise** personal development budgets** and a social calendar filled with events.
• The Perks: Fresh fruits snacks and high-quality coffee to keep you fueled.

Dont tick every box Neither do most great hires. If the role feels right reach out wed love to see if were a match.

We are looking forward to hearing from you.