BMC Helix Platform Administrator

Location: Luxembourg (Hybrid)
Start Date: 1 September 2026
Duration: Until 31 December 2026
Workload: 1 day per week (20%)

Were looking for an experienced BMC Helix Platform Administrator to support the administration maintenance and continuous improvement of an enterprise BMC Helix ITSM platform hosted on OpenShift.

This role is ideal for a senior infrastructure professional with strong experience in BMC Helix ITSM platforms OpenShift and automation who can ensure platform stability security and performance.

• Administer BMC Helix environments (Production Acceptance Development).
• Manage platform configurations and technical settings.
• Maintain technical and operational documentation.
• Monitor licensing and compliance.
• Manage deployment processes using Jenkins and related tools.
• Drive continuous platform improvements.

• Provide advanced technical support.
• Investigate and resolve complex incidents.
• Participate in Problem Management and Root Cause Analysis (RCA).
• Coordinate escalations with software vendors when required.

• Monitor platform health and availability.
• Analyse and optimise system performance.
• Define and report technical KPIs and SLAs.
• Support monitoring integrations.

• Plan and execute patches hotfixes upgrades and migrations.
• Validate releases before production deployment.

• Apply platform security standards and hardening.
• Manage technical accounts and access rights.
• Support security audits and vulnerability remediation.

• Manage backup and restore procedures.
• Participate in Disaster Recovery testing.
• Ensure compliance with RPO and RTO objectives.

Maintain and support integrations with:

• Active Directory / LDAP
• Monitoring solutions
• CMDB platforms
• REST APIs
• Third-party ITSM tools

• Expert knowledge of BMC Helix / BMC Remedy
• Jenkins
• OpenShift
• ITSM Platform Administration
• Incident Change Problem and Configuration Management
• REST API integrations
• Active Directory / LDAP
• CMDB
• Platform monitoring and performance tuning
• Security hardening and access management

• Proven experience administering enterprise BMC Helix platforms.
• Strong troubleshooting and analytical skills.
• Experience with platform upgrades migrations and lifecycle management.
• Ability to work independently in a complex enterprise environment.
• Excellent documentation and communication skills.

• French Native or Bilingual Proficiency
• English Full Professional Proficiency

Please include the following with your application:

• Relevant certifications related to BMC Helix ITSM OpenShift or infrastructure administration.
• References from similar BMC Helix administration projects.
• Confirmation of your experience working with BMC Helix on OpenShift infrastructure including the versions supported.

Location: Luxembourg

Hybrid: Remote work may be possible and will be discussed during the interview.

Contract: Part-Time (20% / 1 day per week)

Start Date: 1 September 2026

Duration: Until 31 December 2026

If youre an experienced BMC Helix Platform Administrator looking for a flexible part-time assignment wed love to hear from you.