Nutanix Engineer Networking IT Support Engineer Kuwait

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Abu-Halifa Al Sharq Al Shuwaikh New Maternity Bayan Hawalli Jabriya Kuwait Kuwait City Sabah Al Salem Safat Salhiya Salmiya Sharq Shuwaikh South Farwaniya State of Kuwait Subhan West Mishref Bishkek

Employment Type: Freelance (On-Call Basis)

Priority: High (Immediate Hiring)

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance on-call role requires a highly skilled professional who can diagnose troubleshoot and resolve hardware network and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies hold a valid CCNA certification and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

* Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.

* Deploy configure and manage Nutanix HCI environments (AOS AHV Prism).

* Perform system upgrades patching and lifecycle management activities.

* Troubleshoot and resolve hardware software virtualization and network issues.

* Diagnose and resolve network connectivity problems involving TCP/IP VLANs DNS DHCP and related technologies.

* Implement and support backup and disaster recovery solutions.

* Respond to critical incidents and service requests within agreed response times.

* Collaborate with global and regional teams on infrastructure and cloud-related projects.

* Maintain accurate technical documentation incident reports and service records.

* Ensure professional interaction with end users stakeholders and customers at all times.

Required Skills & Experience

* Minimum 5 years of experience in infrastructure virtualization networking or IT support engineering.

* Strong hands-on experience with the Nutanix ecosystem (AOS AHV Prism).

* Experience supporting VMware and/or Hyper-V environments.

* Solid understanding of networking fundamentals including TCP/IP VLANs DNS DHCP routing and switching.

* Proven experience providing Break & Fix support in enterprise environments.

* Ability to diagnose and resolve complex infrastructure and networking issues.

* Experience with backup and disaster recovery solutions.

* Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

* Valid CCNA Certification (Cisco Certified Network Associate).

* Minimum 90% pass score on the induction assessment.

* Fluent English communication skills (spoken and written).

* Ability to work independently in customer-facing environments.

* Professional demeanor and strong customer service orientation.

Preferred Qualifications

* Nutanix Certification (NCP or higher).

* Experience with cloud platforms such as AWS Azure or GCP.

* Knowledge of automation tools such as Ansible and Terraform.

* Experience supporting enterprise networking infrastructure.

Soft Skills

* Excellent verbal and written communication skills in English.

* Strong professionalism and customer-facing skills.

* Ability to remain calm and effective during critical incidents.

* Proactive problem-solving mindset.

* Strong organizational and time-management skills.

* Ability to work collaboratively within distributed teams.

* Commitment to delivering high-quality technical support and customer satisfaction.