Operations Specialist

YOUR MISSION

The Supply Operations Specialist will be responsible for leading and supervising Glovo Couriers across expansion cities as they conduct day-to-day operations managing the Couriers and ensuring organizational effectiveness by providing leadership for the organizations operational functions.
 

THE JOURNEY 

• Provide support to different stakeholders with administrative tasks. 

• Manage recruitment training and onboarding of Couriers. Ensure support documentation and readiness for brand delivery.

• Optimize acquisition (growth) retention and performance for Couriers. Evaluate and improve processes for organizational efficiency.

• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs including daily weekly and monthly reports indicating full operational status concerning the flow

• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.

• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.

• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.

• Give life to your craziest ideas and have an immediate impact thinking out of the box!

• Stock management and courier equipment ensuring quality bags on streets

Qualifications :

WHAT YOU WILL BRING TO THE RIDE

• Communication skills and the ability to solve problems quickly

• High motivation to work in a fast-growing environment

• An analytical mindset

• Excel skills

• Enjoy teaching and adapting new employees

• Good energy and love what you do even on bad days

• Intermediate or higher level of English proficiency

Additional Information :

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off the freedom to work from home one day a week and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time