ERP Implementation & Support Officer

Position: ERP Implementation & Support Officer (Accounts)

Location: Nairobi

Employment Type: Full-Time

Gross Salary: KES. per month

Application Deadline: 21st September 2026

Role Overview

Our client is looking for an ERP Implementation & Support Officer (Accounts) to join our team in supporting the deployment configuration and adoption of DiGi-ERP across clients in different industries including manufacturing.

The role requires a strong foundation in accounting combined with an interest in technology and client support. The successful candidate will be responsible for configuring financial modules supporting users conducting training troubleshooting issues and ensuring that the ERP system accurately reflects each clients accounting processes.

Key Responsibilities

• Configure and validate ERP financial modules including the Chart of Accounts General Ledger Accounts Payable Accounts Receivable and financial reporting.

• Map business transactions to the correct accounts and ensure appropriate accounting treatment within the ERP system.

• Apply strong understanding of double-entry bookkeeping and accounting principles when configuring client systems.

• Conduct system testing and quality checks before client go-live with particular attention to financial and accounting accuracy.

• Provide user training and guidance on accounting and ERP workflows.

• Serve as a primary point of contact for client support queries and troubleshoot system-related issues.

• Identify recurring client challenges and provide feedback to internal teams to improve the product and customer experience.

• Maintain accurate documentation covering system configurations accounting processes workflows and training materials.

• Work closely with technical teams to investigate and resolve system issues.

• Collaborate with the sales team during client discovery sessions product demonstrations and presales activities where required.

• Support ERP implementation activities from initial requirements gathering through configuration testing training and go-live support.

Qualifications & Experience

• Bachelors degree in Accounting Finance Business Information Technology (BBIT) or a related field.

• 13 years of experience in accounting ERP implementation/support or a related role.

• Strong understanding of accounting fundamentals including:

• o Double-entry bookkeeping

• o Chart of Accounts

• o General Ledger

• o Accounts Payable and Receivable

• o Financial reporting

• o Journal entries and transaction mapping

• Strong analytical and problem-solving skills.

• Excellent communication and customer service skills.

• Strong attention to detail and ability to identify accounting or configuration discrepancies.

• Good organizational skills with the ability to manage multiple client requirements and priorities.

• Ability to work independently while collaborating effectively with technical sales and client teams.

The following will be an added advantage:

• Experience with manufacturing processes or accounting workflows.

• Experience in ERP implementation system testing or Quality Assurance (QA).

• Familiarity with accounting systems such as QuickBooks Sage SAP or similar platforms.

• Experience using CRM systems.

• Exposure to client demonstrations presales or business process analysis.

• Professional accounting qualification or progress toward one (e.g. CPA/ACCA) is an added advantage.

What We Offer

• Opportunity to work on ERP implementations across diverse industries.

• Exposure to both accounting and technology environments.

• Opportunity to develop expertise in ERP implementation client support and business process improvement.

• Collaborative and growth-oriented working environment.

How to Apply

Interested candidates should submit their updated CV and a cover letter on our Career Page by 21st September 2026.

Apply directly through our Career Page: any inquiries please contact us at

Gap Recruitment Services Limited is a professional recruitment firm that does not charge candidates for placement and does not discriminate.

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