Customer Service Intern
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Job Summary
We are looking for a motivated Customer Service Intern to join our team. You will be the first point of contact for customers respond to inquiries and help ensure every interaction is professional and positive.
This internship offers hands-on experience in a busy customer service environment. It is an opportunity to build communication and problem-solving skills while learning how to support customers effectively.
Greet and assist customers by phone email and chat in a friendly and professional manner.
Identify customer needs and direct inquiries to the appropriate team or department.
Accurately record and update customer interactions in the CRM system after each engagement.
Respond to basic customer inquiries and support tickets within agreed timelines.
Escalate complex or unresolved issues to senior team members or the relevant departments.
Assist in monitoring customer account balances and sending payment reminders and notifications.
Follow up with customers to confirm that their issues have been resolved and that they are satisfied with the outcome.
Assist in preparing basic reports on customer interactions issues and resolutions.
Maintain organized and accurate records of customer communications.
Guide customers through basic troubleshooting steps for common issues.
Work with the team to improve the overall customer experience.
A strong interest in customer service and helping others.
Excellent written and verbal communication skills.
Strong problem-solving skills and a customer-focused attitude.
Ability to work efficiently in a fast-paced environment.
Good organizational skills and attention to detail.
Familiarity with CRM systems and basic computer software is an added advantage.
Previous experience in customer service or a related field is a plus.Based in Nairobi or willing to relocate there.
Willing to relocate to Malindi.
Practical experience in customer service within a growing company.
Opportunities to develop communication problem-solving and organizational skills.
A supportive and collaborative team environment.
Potential for growth and consideration for future employment based on performance.
Required Skills:
Clear verbal and written communication Active listening and empathy Customer complaint handling and conflict resolution Internet connectivity troubleshooting CRM and support ticket management Billing and account inquiry handling Accurate record keeping and attention to detail Problem solving and sound judgment Time management and prioritisation Teamwork and coordination with technical teams Ability to explain technical information in simple terms Adaptability in a fast-paced environment
Required Education:
A diploma or bachelors degree in Business Administration Communication Public Relations Information Technology or a related customer service experience. Experience in the ISP or telecommunications industry is an added with CRM platforms and support ticketing knowledge of internet connectivity and troubleshooting.
