Branch Manager

The Branch Manager oversees the overall customer service business development operational efficiency and profitability of the branch by driving asset and liability growth ensuring high customer satisfaction and maintaining strict compliance with the internal bank policies and regulatory standards.

Qualifications :

Type of Qualification: First Degree
Field of Study:Bachelors degree in Business Finance Economics Banking or a related field.

Experience Required
5-7 years

• Experience in banking and financial services including significant exposure to retail banking customer relationship management sales and branch operations.
• At least 3 years experience in a Branch Manager role or a comparable leadership position with accountability for business growth customer experience operational excellence and profitability.
• Demonstrated success in driving asset and liability growth sales performance portfolio expansion and revenue generation within a branch or business unit environment.
• Proven experience leading and developing high-performing teams including coaching performance management talent development and employee engagement.
• Strong understanding of banking operations risk management regulatory compliance Anti-Money Laundering (AML) and internal control frameworks. 
• Experience building and managing relationships with retail SME and business banking clients with a strong track record in business development and customer acquisition. 
• Demonstrated financial acumen including experience managing branch profitability budgets costs and performance metrics. 
• Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights

Technical Competencies:

• Application & Submission Verification 
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge 

Remote Work :

No

Employment Type :

Full-time