Support Engineer, Amazon Payment Services

Do you want to develop the next generation Payments products for MENAs fastest growing e-commerce company Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions If so join us on Amazon Payment Services (aka PayFort team). We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers. The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems scalable architecture machine learning and algorithms.

Key job responsibilities
Use the latest AWS technology to manage infrastructure and services in multiple AWS regions around the world.
Developing and maintaining installation and configuration procedures based on AWS and on-premises environment.
Developing and maintaining automation orchestration and playbooks/scenarios.
Design and implement tools for the engineering and customer service teams that create and support MENA Payment teams current and future products
Design and implement solutions to monitor service health perform log analysis and automate recovery
Researching and recommending innovative and where possible automated approaches for DevOps or other teams.

About the team
We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries operating in UAE Egypt Saudi Arabia Lebanon Jordan and Qatar.

- 4 years of software development or 4 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.