Lead Process & Decisioning Engineer

Our mission is to simplify life. At avertra we simplify and automate complex decision making for the customer centric industries that power the worlds economies: utilities financial services logistics and commerce. We are taking on real challenges in todays enterprise the ones that directly shape the employee and customer experience and as an AI-forward company we use logic and technology to create a better one.

What we can promise you:

• You will join a global team of curious committed people building a sustainable scalable ecosystem that uses logic and technology to create a better experience.
  
• You will be empowered to drive change bring ideas forward and help us become better.
  
• We will invest in you giving you room to master your domain and drive excellence.
  

As avertras Lead Process & Decisioning Engineer you will lead the team that designs and builds the workflow and decision automation behind MiCustomer. On our platform Camunda 8 drives the customer journey: BPMN processes decide which step a customer sees in the portal coordinate calls to the utilitys back-office systems and automate business decisions. You will own how these processes are modelled built tested deployed and monitored across every customer environment and grow a library of reusable process templates so each new utility can be onboarded faster.

Lead the Process & Decisioning Team:

• Act as the hands-on technical lead of the Process & Decisioning team guiding Camunda engineers of all levels while building critical processes yourself.
  
• Plan and prioritise the teams work with the Senior Engineering Manager product owners and the Full-Stack teams.
  
• Coach and mentor the team through design reviews pairing and code reviews and give input on their goals and performance.
  

Process and Decision Design:

• Translate utility business processes (such as move-in / move-out service requests payment arrangements and account changes) into clear maintainable BPMN 2.0 models.
  
• Design user-task flows that drive the portal wizards including form keys task variables and clear completion rules.
  
• Model business rules as DMN decision tables where it makes them easier to change and audit.
  
• Run process workshops with business analysts product owners and customers to agree how each process should work.
  

Camunda Platform Engineering:

• Own Camunda 8 across customer environments both self-hosted (Zeebe Operate Tasklist) and Camunda SaaS.
  
• Build and maintain job workers and integrations in the / TypeScript workers service which is the only path between the platform and Camunda.
  
• Design reliable integration with back-office systems such as SAP IS-U and Oracle Utilities through the platforms canonical data model including retries timeouts compensation and error handling.
  
• Manage process versioning deployment and migration of running instances across environments without disrupting live customers.
  

Reusable Process Library:

• Build and maintain a library of reusable configurable process templates and sub-processes that can be applied across customers.
  
• Define modelling standards naming conventions and review practices for all BPMN and DMN assets.
  
• Work with Architecture to keep processes configuration-driven so a new customer needs configuration not a new process.
  

Quality Monitoring and Performance:

• Make sure every process in production is monitored with alerts on incidents stuck instances and failed jobs.
  
• Set up automated testing for processes and decisions including path coverage and regression tests.
  
• Investigate and improve process latency and throughput especially for user-facing wizard steps.
  
• Support the Support Pod with expert help on complex process incidents and root cause analysis.
  

Security Compliance and AI:

• Keep sensitive data including cardholder data out of process variables logs and history in line with avertras PCI DSS SOC 2 and ISO/IEC 27001 controls and the platforms data rules.
  
• Explore and apply AI in process automation such as AI-assisted BPMN modeling AI agents inside processes and intelligent document or decision steps with clear human oversight.
  
• Use AI tools to speed up the teams own design development and testing work.
  

• Strong process thinking: sees the end-to-end business flow not just the technical steps.
  
• Hands-on technical leadership and sound decision-making.
  
• Clear communication with business product and engineering audiences.
  
• Strong analytical and problem-solving skills.
  
• Ability to mentor engineers and lead by example.
  
• Ownership and accountability for quality and delivery.
  

Bachelors Degree in Computer Science Software Engineering or Information Technology. Camunda certification is a plus.

• At least 5 years of experience in workflow BPM or integration engineering including at least 1 year as a technical or team lead.
  
• At least 3 years of hands-on experience with Camunda including Camunda 8 (Zeebe Operate Tasklist Connectors).
  
• Strong experience modelling and running BPMN 2.0 processes in production; experience with DMN.
  
• Experience building job workers and integrations in / TypeScript (Java experience is also valued).
  
• Experience integrating processes with REST APIs and enterprise back-office systems.
  
• Experience deploying and operating workflow engines on Kubernetes or Camunda SaaS.
  
• Experience using AI tools in daily engineering work.
  
• Experience with utilities and customer information systems such as SAP IS-U or Oracle Utilities is a strong plus.
  

• Deep knowledge of BPMN 2.0 and DMN including events gateways timers messages error handling and compensation.
  
• Strong understanding of Camunda 8 architecture: Zeebe job workers user tasks incidents process versioning and instance migration.
  
• Knowledge of distributed systems patterns such as idempotency retries sagas and eventual consistency.
  
• Ability to turn complex business requirements into simple maintainable process models.
  
• Understanding of security and data privacy requirements when handling customer and payment data in workflows including PCI DSS SOC 2 and ISO/IEC 27001 controls.
  
• Ability to write clear process documentation and modelling standards.
  
• Ability to work in an Agile environment.
  

Depending on project and customer needs