Collections Representative

WASTE CONNECTIONS Inc. (NYSE: WCN) We are the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. With a commitment to customer service environmental responsibility and operational excellence we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.

Job Description

Waste Connections has an immediate opening for a Collections Representative based in Iselin NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office five days a this role you will be responsible for making a high volume of outbound collection calls on delinquent accounts taking customer payments over the phone setting up payment arrangements and resolving service or billing-related issues. This position requires excellent communication skills strong problem-solving abilities and a customer-focused approach to managing delinquent accounts.

Pay rate: $23-$27/ hr. (depending on relevant experience)

Schedule: MondayFriday in-office

Hours: 8:00 AM 5:00 PM

Key Responsibilities

• Monitor and follow up on past-due accounts to ensure timely resolution
• Contact customers via phone email and written correspondence to collect outstanding payments
• Make 7080 outbound calls daily on delinquent accounts managing automated call systems
• Collaborate with managers and departments to strategize and execute monthly collection plans
• Maintain accurate notes in customer portfolios
• Negotiate payment plans and settlements within company guidelines
• Provide assistance with online payments
• Meet or exceed collection targets and departmental goals
• Handle difficult customer interactions and escalate calls when necessary
• Report results to management

Qualifications & Skills

• High school diploma or equivalent (Associates or Bachelors degree preferred)
• Proficiency in Microsoft Office (Word Excel Outlook) and collections software
• 1 years of experience in collections accounts receivable or a related customer service role
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work independently and collaboratively in a fast-paced office environment
• Strong attention to detail and ability to handle confidential information

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health dental and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off holidays and sick leave.

WHY YOU NEED TO JOIN US

CULTURE: Its a great place to work! We operate in an environment where empowered selfdirected All Stars know the importance of their work.

INTEGRITY: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees.

Waste Connections Apply today and Connect with Your Future! Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#ACOffice