Customer Service Manager, Construction

COMPANY OVERVIEW

Artisan Design Group (ADG) a Lowes company is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design procurement and installation services for flooring cabinets countertops and a growing portfolio of interior products.

Founded in 2016 ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowes Companies Inc. the company continues to operate as ADG while benefiting from the scale resources and brand strength of one of the most trusted names in home improvement. Together they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Customer Service Manager plays a critical role in overseeing the day-to-day customer service and project support operations for our countertop installation business. This position works closely with builders homeowners vendors field teams installers and internal operations staff to ensure projects move efficiently from scheduling through completion. Success in this role means customer concerns are resolved quickly installation schedules remain organized and accurate service issues are handled proactively and communication between all parties is timely and professional. This role combines hands-on customer service coordination with operational oversight and team leadership in a fast-paced construction environment.

What Youll Do:

• Lead the day-to-day customer service and scheduling workflow
• Support installation coordination and service issue resolution
• Partner with builders installers and operations teams to keep projects moving
• Help resolve customer concerns and scheduling challenges quickly
• Support and coach CSR team members
• Improve communication organization and operational efficiency

What Were Looking For:

• Experience in customer service scheduling operations or project coordination
• Construction cabinetry flooring countertops or installation industry experience preferred
• Strong communication and organizational skills
• Ability to multitask and problem-solve in a fast-paced environment
• Leadership or supervisory experience is a plus
• Granite or countertop experience is helpful but we are willing to train the right person

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for up to 75% of the workday.
• Mobility: Frequently required to move throughout the office showroom warehouse or job site to access materials files or personnel.
• Manual Dexterity: Frequently operates a computer and other office equipment.
• Communication: Ability to effectively communicate and exchange accurate information with customers vendors field personnel and team members in busy environments.
• Lifting/Carrying: Occasionally lifts and/or moves items weighing up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Professional office environment with moderate noise levels and frequent interaction with customers vendors and internal departments.
• Warehouse/Facility: May occasionally enter warehouse or production areas with exposure to moving materials and operational activity.
• Job Site/Field: Occasional exposure to residential construction sites and active installation environments.

OUR BENEFITS

• Health Insurance (Medical Prescription Dental and Vision)
• Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) Plan with Company Matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation please email Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.