Ensure application availability monitor key application and infra alarms Key Business Performance Regulatory parameters (DLT Portals Elastic Nodes SMSGW) etc..
For key operational issues identified ensuring that the RCA is identified and respective Corrective and preventive actions are taken care with permanent fixes
Monitor various Cron Jobs procedures and scripts on daily basis ensure anomalies are addressed within time.
Coordinating with BU and Vendor teams for operational issues for the trouble tickets raised and ensuring that they are closed within SLA
Ensuring that all operational issues are tracked and respective weekly meetings are conducted with BU & vendor Teams for resolutions
Ensuring that any Audit related support with respect to DLT & SMSGW is provided
ITIL Practices and Implementation Incident Problem Configuration Change Management and Security compliance
CRs and UAT Support
With respect to functionalities/projects ensuring that the requirements are discussed and captured properly in the BRS document by coordinating with various BU teams and vendor teams
Coordinating for the UAT of billing functionality/project requirements and ensuring that UAT is closed within SLA and moved to production without any issues
Ensuring respective functionalities are tracked and weekly reports are published with stats & status
Ensuring that any postproduction movement issues are handled and closed by coordinating with BU & vendor teams
Ensuring that UAT is done for the Mobile point & short code configurations raised by network team and their production movement is done within SLA
Ensuring the Development of reports/scripts to extract data reports for various internal requirements
Right Person (Qualification & Experience)
Graduate B Tech/ Diploma in CSE/ECE/ BCA
Working experience in Telecom domain for 4-5years
At least 3-5years of total P2P/A2P SMS related to the Telecom Industry experience with hands on skills in any of the SMSGW or SMSC applications
Excellent understanding of various stages of SMS Call flows including submission scrubbing various lookups interconnect operator handover and in-depth understanding of various delivery error codes.
Ability to closely work with the on-prem and cloud infrastructure with application vendor networking and development teams to ensure timely deliverables.
Work on the prioritized list of defects provided by the application lead/product managers Aggregators or cross functional teams.
Strong background in Linux Unix Administration (shell scripts) Monitoring OS and Application Patching.
1-2yeears of Working experience on Kubernetes/SQL/Redis/ Web applications/Java/ Node JS/React JS
Azure or any Could experience will be added advantage.
Should have experience in dealing with Incident management and Resolution software technologies like Ticketing tools
Personal Attributes
Good technical analysis and troubleshooting skills
Effective communication skills
Taking ownership & responsibility
DescriptionBroad Role DescriptionBilling OperationsKey Role DeliverablesDLT SMSGW OperationsEnsure application availability monitor key application and infra alarms Key Business Performance Regulatory parameters (DLT Portals Elastic Nodes SMSGW) etc..For key operational issues identified ensuring th...
Description
Broad Role Description
Billing Operations
Key Role Deliverables
DLT SMSGW Operations
Ensure application availability monitor key application and infra alarms Key Business Performance Regulatory parameters (DLT Portals Elastic Nodes SMSGW) etc..
For key operational issues identified ensuring that the RCA is identified and respective Corrective and preventive actions are taken care with permanent fixes
Monitor various Cron Jobs procedures and scripts on daily basis ensure anomalies are addressed within time.
Coordinating with BU and Vendor teams for operational issues for the trouble tickets raised and ensuring that they are closed within SLA
Ensuring that all operational issues are tracked and respective weekly meetings are conducted with BU & vendor Teams for resolutions
Ensuring that any Audit related support with respect to DLT & SMSGW is provided
ITIL Practices and Implementation Incident Problem Configuration Change Management and Security compliance
CRs and UAT Support
With respect to functionalities/projects ensuring that the requirements are discussed and captured properly in the BRS document by coordinating with various BU teams and vendor teams
Coordinating for the UAT of billing functionality/project requirements and ensuring that UAT is closed within SLA and moved to production without any issues
Ensuring respective functionalities are tracked and weekly reports are published with stats & status
Ensuring that any postproduction movement issues are handled and closed by coordinating with BU & vendor teams
Ensuring that UAT is done for the Mobile point & short code configurations raised by network team and their production movement is done within SLA
Ensuring the Development of reports/scripts to extract data reports for various internal requirements
Right Person (Qualification & Experience)
Graduate B Tech/ Diploma in CSE/ECE/ BCA
Working experience in Telecom domain for 4-5years
At least 3-5years of total P2P/A2P SMS related to the Telecom Industry experience with hands on skills in any of the SMSGW or SMSC applications
Excellent understanding of various stages of SMS Call flows including submission scrubbing various lookups interconnect operator handover and in-depth understanding of various delivery error codes.
Ability to closely work with the on-prem and cloud infrastructure with application vendor networking and development teams to ensure timely deliverables.
Work on the prioritized list of defects provided by the application lead/product managers Aggregators or cross functional teams.
Strong background in Linux Unix Administration (shell scripts) Monitoring OS and Application Patching.
1-2yeears of Working experience on Kubernetes/SQL/Redis/ Web applications/Java/ Node JS/React JS
Azure or any Could experience will be added advantage.
Should have experience in dealing with Incident management and Resolution software technologies like Ticketing tools
Personal Attributes
Good technical analysis and troubleshooting skills
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration,
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