Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan
Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
Position Summary
Culligan Quench is seekinga Technical Support Specialist II to serve as a technical lead and subject matter expert within our Product Support & Training team.
This role focuses onadvancedtroubleshooting supportingnewproduct rolloutsleading trainingand improving product performance across the cross-functionally with Service SalesSupplyChainand Product teams to strengthen technical capability and reduce service complexity.
This is a great fit for someone who enjoys solving complex problems teaching others and driving consistency atscale.
Thisrolerequiresthe ability to travelup to 25%.
The ability to travel overnight is also a requirement*
Responsibilities
Serve as a technical expert supporting internal teams distributors and service partners
Lead and deliver technical training programs (virtual and in-person)
Support complex installations site assessments and escalated technical issues
Develop training materials and troubleshooting guides
Track and analyze service trends toidentifyopportunities for improvement
Partner with Product and cross-functional teams to provide feedback on product performance
Support national (and occasional international) training and rollout initiatives
Requirements
4 years of experience in technical support field service or product support
Strong troubleshooting skills across plumbing electrical refrigeration or similar systems
Experience training others or supporting escalated technical issues
Ability tooperateindependently and lead in ambiguous situations
Strong communicationskills including the ability to simplify technical concepts
Proficiency in Spanish (oral and written)
Proficiencyin Microsoft Office and systems like SalesforceandRingCX
What We Offer
Medical Dental Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits
Career progression opportunities
Coaching and professional development
Quench offers competitive salary and benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
We never request banking details or other personally identifiable information during interviews.
Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
Official emails are from our domain. Our approved emails will come from @.
Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench please contact us immediately at emailprotected.
About Culligan QuenchCulligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions...
About Culligan Quench
Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan
Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
Position Summary
Culligan Quench is seekinga Technical Support Specialist II to serve as a technical lead and subject matter expert within our Product Support & Training team.
This role focuses onadvancedtroubleshooting supportingnewproduct rolloutsleading trainingand improving product performance across the cross-functionally with Service SalesSupplyChainand Product teams to strengthen technical capability and reduce service complexity.
This is a great fit for someone who enjoys solving complex problems teaching others and driving consistency atscale.
Thisrolerequiresthe ability to travelup to 25%.
The ability to travel overnight is also a requirement*
Responsibilities
Serve as a technical expert supporting internal teams distributors and service partners
Lead and deliver technical training programs (virtual and in-person)
Support complex installations site assessments and escalated technical issues
Develop training materials and troubleshooting guides
Track and analyze service trends toidentifyopportunities for improvement
Partner with Product and cross-functional teams to provide feedback on product performance
Support national (and occasional international) training and rollout initiatives
Requirements
4 years of experience in technical support field service or product support
Strong troubleshooting skills across plumbing electrical refrigeration or similar systems
Experience training others or supporting escalated technical issues
Ability tooperateindependently and lead in ambiguous situations
Strong communicationskills including the ability to simplify technical concepts
Proficiency in Spanish (oral and written)
Proficiencyin Microsoft Office and systems like SalesforceandRingCX
What We Offer
Medical Dental Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits
Career progression opportunities
Coaching and professional development
Quench offers competitive salary and benefits and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
We never request banking details or other personally identifiable information during interviews.
Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
Official emails are from our domain. Our approved emails will come from @.
Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench please contact us immediately at emailprotected.
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