Account Supervisor (12 Month FTC)

This is a 12 month fixed term employee contract initially with a likelihood of extension.

Toronto hybrid

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions shape new behaviours and shift market share for our clients.

As an Account Supervisor you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT to our clients adding value to relationships beyond organizational skillsdoing a mix of account management and strategic planning not your typical suit.

As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs plan assign review and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers Copywriters Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

WHAT YOULL DO:

• Manage draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients clarifying questions managing expectations and proactively communicating status updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers copywriters
• Prioritising workloads for the team and escalating when needed
• Ensure client requirements are met whilst protecting DEPT brand values
• Maintain a full understanding of the clients business strategies objectives brand audiences and challenges advising on the communications solution that best meets their needs with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients by attending regular meetings video conference calls planning sessions briefing meetings and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Maintain a good knowledge of all DEPT products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client owned channels

WHAT YOU BRING:

• Experience delivering a broad range of multi-channel marketing communications including digital with strong email and CRM experience
• Extremely organised with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency successfully managing schedules and priorities
• Highly motivated to learn grow and improve
• Personable approachable demeanor and motivating team player
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER

• A flexible hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks bringing the outside in with regular guest speakers and events.
• Learning and Development supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a Buddy to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $70000 $80000 CAD. Salary is based on relevant experience expertise and organizational impact.

AI Disclosure: At DEPT we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations so our interviewers can stay fully focused. Using the AI is optional just let us know if youd prefer it not be used.

This posting reflects an existing vacancy at DEPT.

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.