Sr. Client Relationship Manager

Where industry intelligence is going next andwhosbuilding it

For over five decades the worlds most sophisticated institutions have relied on IBISWorld to navigate uncertaintyidentifyopportunityand stay ahead of change. Banks consulting firms governments: when the stakes are high and the answerhas tobe right they come to us.

That trust is our legacy anditsour starting beyond traditional research intoAI-enabled actionable intelligence embeddinghuman-verifiedinsight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry andwe arethe ones moving it.

Youdbe joining at the most exciting moment to do so.

Why this role right now

Wereinvesting heavily in Client Services in Australia raising the bar on how we hire how we develop our people and what great looks a team with real momentum genuine accountability and the kind of culture peopledontwant to leave.

This is a high-impact seat on that a portfolio of key accounts protect and grow ARR and act as the trusted advisor your clients call real autonomy over how your book is run and a direct hand in shaping how a high-performing CS teamoperates.

Ifyourethe kind of personwhosquietly outgrown your current role who wants to be surrounded by people as driven as you are this is the one to look at.

Whatyoullown

Youllmaximise the lifetime value of an assigned portfolio of key accounts. Twofocuses equally weighted: secure renewals&protect ARR and drive growth by finding and closing the cross-sell and upsell opportunities hiding inside your book.

• Own the end-to-end performance of your book: renewal rates upsell revenue and client health

• Become the trusted advisor your clients call first building relationships deep and wide enough to weather any renewal

• Identify qualify and close expansion across productsintegration & AIsolutionsadditionalusers and new business units

• Help clients embed our intelligence directly into their workflows and tools turning a subscription into something theycantoperatewithout

• Build strategic account plans for high-value clients with stakeholder maps white-space analysis and forecasted ARR uplift

• Sit close to how the product is evolving bringing client insight back to Product and Research to shape what we build next

• Keep your pipeline forecasts and CRM records sharp enough to run the business on

Who thrives here

We hire for culture as deliberately as we hire for capability andwerespecific about it. The people who do their best work at IBISWorld:

• Hold a high bar for the quality of their own work without being asked to.

• Make decisions with the customers experience as the top priority.

• Stay honest and transparent even when the news is hard to deliver.

• Stay curious pursuing learning experimentation andcontinual growth.

• Build genuine teamwork andcollaborate by default.

• Question assumptions and look for evidence beforemaking decisions.

• Stay calm under pressure and steady the team throughanysetbacks.

If you read that list and recognise yourself we should talk.

Whatyoullbring

• 5 years in B2B sales or account management ideally in SaaS data research or information services

• A track recordof beating revenue targets across both retention and new business

• Experience managing mid-market or enterprise accounts with complex stakeholder environments

• Strong commercial acumen with the confidence to negotiate contracts and navigate procurement

• Fluency with CRM platforms (Salesforce preferred) and pipeline tools

• Excellent written and verbal communication

• Experience selling into procurement strategy finance or risk functions (a plus)

• Familiarity with industry research or market intelligence platforms (a plus)

• Experience mentoring or leading peers in a commercial team (a plus)

The offer