Customer Success Associate UK

Job Title

Customer Success Manager (UK Team Argentina)

About Flipdish

At Flipdish were turning the tables in favour of independent restaurant and takeaway owners by offering them powerful simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world thats anything but.

About the role

Youll join Flipdish at an exciting phase of transition and growth with a big opportunity to unlock meaningful revenue potential across our global customer base by helping restaurants adopt expand and succeed with our products.

In this role youll manage restaurant customers (UK team) and work closely with Activations and Sales to ensure new accounts ramp quickly existing accounts stay healthy and expansion opportunities are identified and progressed. Success looks like higher adoption stronger customer health scores reduced churn risk and consistent revenue expansion across your portfolio.

Please note: English fluency is mandatory for this role. Please apply using an English CV.

What youll own

• Manage a portfolio of restaurant customers helping them engage with and find value from Flipdish products.
• Partner with Activations and Sales to ensure new accounts are onboarded correctly and grow orders quickly and efficiently.
• Identify and refer upsell opportunities for additional Flipdish products including Point of Sale.
• Drive higher lifetime value through increased product adoption better integrations improved satisfaction and stronger health scores.
• Expand revenue within accounts through feature optimisation effective case management and introduction of new and partner products.
• Interpret portfolio signals to identify at-risk customers and drive structured action plans to reduce churn risk.

What success looks like

• New customers in your portfolio onboard smoothly and ramp orders quickly with clear time-to-value.
• Product adoption and customer health scores improve measurably across your book of business.
• Churn risk reduces through proactive engagement clear action plans and effective issue resolution.
• A consistent pipeline of qualified expansion opportunities is surfaced and progressed with Sales.

About you

Youll thrive in this role if you:

• Have demonstrable experience managing a large book of business in Customer Success Account Management or Sales.
• Can show a proven track record in minimising churn and growing accounts.
• Are results-focused with a can-do attitude comfortable in a fast-paced environment.
• Use data confidently to prioritise actions and make decisions.
• Are highly organised and comfortable building pipelines and tracking processes.
• Communicate clearly and can present to customers and internal stakeholders over video.
• Have a strong interest in hospitality and understand the challenges restaurants face.
• Are analytical detail-oriented and motivated by revenue growth.

What you get

Were a growing startup and we pride ourselves on providing unparalleled opportunities for career growth. If youre smart ambitious and hard-working well do whatever it takes to make you a Flipdisher! Time off and team connection includes 33 days annual leave plus public holidays plus company days (for example Summer Fridays) along with team meet-ups and company events.

Interview process

Heres what you can expect throughout the interview process.

1. Recruiter screening call (1530 minutes)
2. Hiring manager interview (4560 minutes)
3. Competency / technical stage
4. Reference checks

Our Culture

At Flipdish were on the side of independent restaurant and takeaway owners running busy operations on tight margins with rising costs staffing challenges and an increasingly demanding customer base. Our job is to make their lives easier with technology thats powerful satisfyingly simple and backed by real human support.

Our integrated ecosystem spanning online ordering marketing loyalty point of sale menu optimisation and operational automation helps restaurants grow while staying in control. Were an AI-first company and we use it to help our customers get better outcomes faster ordering smarter marketing and smoother operations so owners and teams can spend more time on what matters.

Inside the company we value ownership and clarity with a friendly people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is not just follow a script. Transparency is huge for us: we listen to each other and create the space for people to grow (with balance not burnout). Were focused on impact and team energy not being seen. Youll have meaningful scope work closely with smart people across teams and be trusted to make things better as Flipdish scales.

If youd like to read more about interviewing at Flipdish please check out our Interviewing at Flipdish guide.