Service Desk Technician
Job Location:
Arlington, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.
Responsibilities
As a Service Desk Technician you will have the opportunity to do the following:
- Providefirst-level contact and problem resolution for all users with assigned software application problems.
- Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Respondto users requests for technical assistance in person via phone or electronically.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Assistwith installing troubleshooting diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
- Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
- Informand meeting with the technical support team daily or as required in order to discuss new workload assignments project milestones unanticipated delays development/production environment issues security changes and system changes prior to implementation
Qualifications
- 2 years experience in a Service Desk environment
- CompTIA Security REQUIRED
- Secret Clearance!
Pay Transparency Statement
EEO Statement
Required Experience:
IC
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
