Quality Engineer

About JLG an Oshkosh company

JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.

The Quality Engineer will serve as a well-rounded quality leader supporting product process customer and quality system performance for JLG manufactured construction and agricultural equipment. This role acts as a conduit for the Voice of the Customer (VOC) and partners with cross-functional teams to identify quality risks resolve issues and drive sustainable improvements across the product lifecycle.

This position leads quality and process improvement projects analyzes complex quality and warranty data reviews customer-related defects facilitates structured RCCA activities supports APQP and launch readiness performs internal audits and creates or updates quality processes. The ideal candidate is hands-on data-driven and capable of balancing strategic quality planning technical problem solving project management and practical execution.

YOUR IMPACT

• Lead cross-functional quality and process improvement projects to reduce defects improve customer satisfaction strengthen process capability and achieve Quality Plan goals.

• Review customer-related issues warranty claims field concerns defects Salesforce cases and internal quality data to identify trends risks recurring failure modes and improvement priorities.

• Facilitate structured root cause and corrective action sessions with cross-functional teams using tools such as 8D 5-Why fishbone Pareto analysis containment planning and effectiveness verification.

• Lead and manage quality improvement initiatives using strong project management discipline including scope definition action tracking stakeholder alignment timeline management and verified closure.

• Lead or support APQP activities including quality planning risk assessment process flow review PFMEA support control plan development launch readiness and validation of quality controls.

• Analyze complex quality warranty field process and customer data to identify systemic issues prioritize actions and communicate findings through clear reports dashboards and recommendations.

• Develop and implement effective containment corrective actions preventive actions and long-term improvements for customer product process and supplier-related quality issues.

• Create update and standardize quality processes procedures work instructions and supporting documentation; provide training and guidance across all sites to drive consistent execution.

• Prepare field response plans including machine population affected models failure description risk assessment technical solution containment approach and recommended communication method.

• Review engineering drawings specifications change notifications quality requirements and product/process documentation to evaluate quality impact and support effective implementation.

• Coordinate and execute internal audits of quality systems manufacturing processes finished products corrective actions and compliance to procedures or standards.

• Partner with Quality Engineering Manufacturing Supplier Quality Sales Customer Support and Customer Representatives to resolve issues improve processes and drive sustainable quality performance.

• Apply Lean Six Sigma / DMAIC methods to reduce waste reduce variation improve process performance and support continuous improvement.

• Maintain accurate quality records audit results RCCA documentation APQP deliverables procedures training records reports and project files in accordance with company policies and procedures.

• Respect and support housekeeping safety compliance and workplace policies across office field and production environments.

• Travel as required to support customer supplier field manufacturing audit training or business needs.

MINIMUM QUALIFICATIONS

• Bachelors degree in quality Business Management Data Science Engineering or related work experience.

• Background Manufacturing Manufacturing Quality Data Analytics Customer Support or heavy machinery.

STANDOUT QUALIFICATIONS

• Experience leading structured RCCA / 8D problem-solving sessions with cross-functional teams.

• Experience leading or supporting APQP activities including process flow PFMEA control plans launch readiness PPAP and quality planning.

• Experience performing internal quality audits process audits product audits layered process audits or quality system audits.

• Experience creating updating standardizing and training teams on quality processes procedures work instructions and quality system requirements across multiple sites.

• Strong experience with complex data analysis warranty analysis defect trend analysis Pareto analysis process performance analysis and quality metric reporting.

• Experience managing quality or process improvement projects using project plans action registers timelines milestone tracking risk management and stakeholder communication.

• Experience using Microsoft Office Suite with advanced Excel skills preferred along with business and quality systems such as Salesforce SharePoint Visio Mapics/AS400 Reliance Power BI Tableau Minitab or similar tools.

• Advanced training or experience using statistical techniques quality tools Lean Six Sigma / DMAIC 8D 5-Why fishbone FMEA control plans mistake-proofing or other structured continuous improvement methods.

• Ability to interpret technical drawings including views title blocks dimensioning GD&T symbols specifications and product/process characteristics.

• Experience supporting product launches significant process changes program changes field actions or customer quality improvement initiatives in heavy equipment automotive manufacturing agricultural equipment construction equipment or related industrial environments.

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.

• In the office setting tasks may require extended computer use sitting and attending meetings.

• Field or floor work may involve walking across various terrains or shop floors standing moderate lifting (up to 50 pounds) climbing stairs and exposure to varying temperatures or noise levels.

• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.