Head of Professional Services
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Doss
DOSS is building an Operations Cloud for the real world.
A modern AI-native platform for physical product businesses to manage the flow of goods dollars and data in real time across:
Procurement
Inventory
Orders
Fulfillment
Finance
Built to replace spreadsheet chaos and rigid consultant-heavy ERPs. Fast time-to-value adaptable as the business evolves.
Through our Adaptive Resource Platform (ARP) and unified operational data model teams deploy quickly automate workflows and make changes without months of re-implementation.
DOSS is trusted by fast-growing operators to run critical operations with speed control and confidence.
About the Role
The Professional Services team is Dosss core delivery engine. Every customer win runs through it.
This role sits at the intersection of product professional services and customer partnership. Youll own the end-to-end post-sales lifecycle for our largest clients while simultaneously building the capabilities and processes that scale the team as Doss moves upstream into upper mid-market and enterprise.
This is a player-coach role. Youll carry a book of strategic accounts while leading a team of PMO managers and building the function.
What Youll Do
Own the customer lifecycle. Youre accountable for discovery product design build UAT and go-live across our most complex accounts. Success means clients achieve measurable value from Doss and become advocates.
Lead and develop the PMO team. Youll manage a team of PMO managers set standards drive calibration and build a culture of ownership and accountability. Youll raise the floor and ceiling of the function.
Build new product capabilities. As Doss pushes into ENT youll identify gaps and build solutions within the platform. Part operator part product thinker.
Set the standard for how the team works. Youll own best practices process improvements and tooling decisions across discovery configuration and go-live. If the team is doing something repetitive youre thinking about how to automate or systematize it.
Partner cross-functionally. Youll work closely with Sales Product and Engineering including our forward deploy engineers embedded in customer environments. Deep-dive into customer orgs to map workflows translate them into product design and collaborate on integrations and data migrations.
Drive AI-native operations. Doss is an AI-first company. Youll be expected to find and deploy AI and automation to improve delivery speed and quality across the team.
What Were Looking For
10 years in professional services consulting operations technical program management or product operations at a technology company. ERP experience is a plus not a prerequisite.
Experience managing and developing a team. Youve built something before not just contributed to it.
Familiarity with forward deploy or embedded engineering models where technical resources operate directly in customer environments to drive adoption and accelerate time-to-value.
Systems thinker. Our business is highly interconnected across people process and technology. You see how it fits together and know how to untangle it.
High-intensity operator. Youve thrived in high-pressure environments like startups consulting or finance.
Technical from first principles. You can work through hard engineering and logic problems from intuition. You dont need to be an engineer but you cant be intimidated by one.
Strong analytical instincts. SQL is a plus. The ability to get to the right answer fast is required.
Customer obsession. You build real relationships with client stakeholders and treat their outcomes as your own.
What Youll Get
Competitive salary meaningful equity
100% Coverage for individuals Premium medical dental & vision coverage
401(k) immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available
In-office culture in San Francisco
Required Experience:
Director
About Company
We're building tools for teams that work in the real world. In minutes, level-up your email and spreadsheets centric processes with our Adaptive Resource Platform (ARP).
