Planner

Planner
Location:Evesham
Contract Start Date:1 July 2026
Contract Type:Full-time Permanent

Salary: 31000 plus benefits

Join us on our new exciting contract

Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region.

Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns rural communities and urban locations the contract includes responsive repairs planned maintenance and property services with a strong focus on customer service quality and community investment.

Due to continued growth across the contract opportunities are available for experienced Planners across South Worcestershire North Gloucestershire and surrounding areas.

About the role:

We are looking for an organised and proactive Planner to join our team. You will play an important role in ensuring works are scheduled efficiently work is allocated to operatives and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents operatives subcontractors and colleagues you will help deliver a customer-focused and responsive repairs service.

Duties:

• Schedule and plan works to ensure efficient use of operatives and resources
• Use the MCM system to manage appointments update job statuses and monitor progress
• Track overdue tasks and support the team in meeting performance targets and KPIs
• Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped
• Communicate effectively with residents to provide updates and manage expectations
• Support the repairs team by identifying and escalating operational issues where required
• Monitor workloads and assist with planning cover for absences and holidays
• Allocate work to subcontractors and raise material orders in line with procurement procedures
• Ensure accurate use of IT systems including PDAs and subcontractor portals
• Maintain clear and accurate records across all systems
• Deliver a professional courteous and customer-focused service at all times
• Adhere to health and safety requirements and company policies
• Work collaboratively with colleagues to ensure service delivery standards are met
• Support company procedures maintain company assets and provide cover for other planners when required
• Attend meetings and training sessions as required

Key Criteria:

• Experience working in a planning scheduling or coordination role within repairs and maintenance or a similar environment
• GCSE (or equivalent) in English and Maths
• Experience working in a fast-paced reactive and customer-focused environment
• Good IT skills with the ability to use job management scheduling and appointment systems
• Strong time management and organisational skills with good attention to detail
• Clear and confident communication skills both written and verbal
• A customer-focused approach with the ability to manage queries and challenging situations professionally
• An understanding of repairs and maintenance processes
• Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system

Benefits:

• 25 days annual leave plus bank holidays
• Family-friendly policies including enhanced maternity/paternity leave
• life assurance
• Van & Fuel card
• Refer a friend schemes
• Generous pension scheme and sick pay
• Employee Assistance Programme
• Mears Rewards access to discounts across major retailers including supermarkets
• Excellent training and development opportunities
• Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• Volunteering leave up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.

To drive a Mears vehicle you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process we are here to support you. We will be accessible every step of the way.

At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.