French-Speaking Customer Experience Specialist
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Job Summary
French-Speaking Customer Experience Specialist Valencia Spain
Role Overview
Join a leading global Outsourcing/BPO provider in the beautiful coastal city of Valencia! As a French-speaking Customer Experience Specialist you will be the primary point of contact for French customers ensuring a high-quality journey across multiple channels. This is an on-site full-time role in a dynamic people-focused environment that prioritizes empathy and professionalism.
Your Responsibilities
- Omnichannel Engagement: Communicate with customers via phone email live chat and social media platforms.
- Personalized Support: Listen to and address customer concerns with care to ensure a positive experience and high satisfaction levels.
- Problem Solving: Offer clear guidance and effective solutions to help improve customer retention.
- Process Improvement: Identify common customer needs and escalate suggestions for internal enhancements.
- KPI Management: Strive to meet and exceed targets related to service quality productivity and customer happiness.
Requirements
- Languages: Native or fluent French (C1) and proficient English (B2).
- Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
- Experience: Previous background in hospitality customer service or financial services is a strong plus.
- Soft Skills: Excellent interpersonal skills a solution-oriented mindset and a passion for customer-centric work.
- Tech-Savvy: Familiarity with Google Suite MS Office and CRM tools.
- Attributes: Ability to work independently and as part of a team in a fast-paced environment.
The Offer
- Location: Modern office in Valencia close to the beach with sunny weather year-round.
- Well-being & Culture:
- Free lunch provided daily in the office.
- Private health insurance.
- Bootcamp sessions twice a week for employee fitness.
- Friday team drinks to celebrate the work week.
- Professional Development:
- Spanish lessons available for non-native speakers.
- Career development support and access to internal training.
- Extras: Paid training great base salary and a multicultural team environment.
Are you ready for a life-changing move to the Mediterranean coast Valencia offers the perfect mix of high-quality city life vibrant culture and stunning beaches. If youre a French speaker looking for a professional and supportive work environment this is your chance! Apply today and join our international family in Spain!
