German Speaking Customer Support Agent
Job Location:
Durban - South Africa
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Title: German Speaking Customer Support Agent
Description
We are recruiting a German speaking Customer Support Agent to join an international retail customer service project based in Umhlanga Durban South Africa.
You will be responsible for assisting customers handling retail enquiries and ensuring a high-quality service experience through excellent communication.
Key Responsibilities
Handle customer interactions in German via phone email and chat
Assist with retail enquiries such as orders deliveries returns and product information
Provide accurate and professional customer support
Resolve customer issues and escalate when necessary
Maintain detailed CRM records
Meet daily weekly and monthly performance targets
Work towards service quality and efficiency KPIs
Requirements
German (B2C2 level) spoken and written
Good English communication skills
Matric / Grade 12 required
Customer service or call centre experience advantageous
Strong communication and problem-solving skills
Ability to work in a fast-paced environment
Shift flexibility required
Benefits
Competitive salary package
Paid training and onboarding
International retail campaign exposure
Career growth opportunities
