Personal Lines Insurance Account Manager

Personal Lines Account Manager Job Description

Position Summary

The Personal Lines Account Manager role exists to manage all client relations and service activities within an assigned book of business. The role is accountable for serving as the primary liaison between clients producers and insurance carriers while delivering best-in-class service across new business and renewals. This position owns day-to-day client servicing policy execution and retention strategies supporting organizational growth through strong relationships and high-quality insurance solutions. The role is primarily operational and hands-on in nature with direct responsibility for execution client communication and coverage placement.

Key Responsibilities

Functional Leadership & Ownership

Ownership of client relationships within an assigned book of business.

Accountability for service delivery coverage consultation and renewal execution.

Acting as subject matter expert in Personal Lines insurance for clients and producers.

Partnering with clients producers and carriers to align coverage solutions to needs.

Hands-On Execution & Delivery

Direct execution of quoting binding and underwriting new and renewal business.

Preparation and submission of bid specifications and comparison of carrier responses.

Processing endorsements claims and new case installations.

Coordinating enrollment processes and gathering required documentation.

Reporting Quality & Operational Support

Creation and maintenance of accurate client records and case files.

Ensuring accuracy and quality of policies proposals and documentation.

Preparing pre-renewal materials and renewal proposals.

Monitoring renewal cycles and addressing service needs proactively.

Cross-Functional Partnership & Integration

Partnering with clients producers and carriers to evaluate needs and present recommendations.

Supporting alignment and communication across stakeholders.

Ensuring smooth coordination of renewals new business and ongoing service.

Growth Change & Special Initiatives

Supporting retention and growth of the assigned book of business.

Participating in service improvements and adapting to market and carrier changes.

Process Improvement & Best Practices

Identifying opportunities to improve efficiency and service delivery.

Staying current on industry trends carrier appetite and underwriting capabilities.

Recommending solutions to enhance client outcomes and pricing strategies.

Center of Excellence (COE) Contribution

Contributing expertise in personal lines insurance and client service best practices.

Supporting consistent processes documentation and service delivery standards.

Accountability

Delivering effective accurate and high-quality client service aligned to business goals.

Maintaining quality accuracy and reliability across all policy and client servicing activities.

Supporting seamless execution across renewals and new business cycles.

Building trusted relationships with clients carriers and internal stakeholders.

Demonstrating ownership prioritization and sound judgment in all responsibilities.

Qualifications

Minimum 3 years of Personal Lines insurance experience.

Strong understanding of personal lines coverages and insurance marketplace.

Property & Casualty License required.

Strong communication organizational and relationship management skills.

Preferred

Experience working in a local insurance agency.

Prior Property & Casualty client management experience.

Key Competencies

Strategic & Systems Thinking

Ownership & Accountability

Data Driven Decision Making

Process Design & Continuous Improvement

Consulting Influence & Collaboration

Change Agility

Business Acumen