Customer Service Executive

Job Title: Customer Service Executive

Job Summary

The Customer Service Executive is responsible for providing high-quality support to customers by handling inquiries resolving complaints and ensuring customer satisfaction. The role requires strong communication skills problem-solving abilities and a customer-focused approach to enhance the companys service standards and brand reputation.

Key Responsibilities

• Handle customer inquiries through phone email chat and in-person interactions.
  

• Provide accurate information about products services policies and procedures.
  

• Resolve customer complaints and issues in a professional and timely manner.
  

• Maintain detailed records of customer interactions and transactions.
  

• Follow up with customers to ensure issues are resolved satisfactorily.
  

• Coordinate with internal departments for effective problem resolution.
  

• Process service requests feedback and escalations as per company guidelines.
  

• Maintain a positive courteous and helpful attitude at all times.
  

• Meet service quality standards response times and performance targets.
  

• Assist in improving customer service processes and procedures.
  

Essential Qualifications

• Minimum qualification: Higher Secondary / Diploma / Bachelors Degree (preferred).
  

• Prior experience in customer service call center or support roles is an advantage.
  

• Basic knowledge of customer relationship management (CRM) systems is preferred.
  

• Ability to communicate in English (Arabic knowledge is an added advantage).
  

• Willingness to work in shifts weekends or flexible schedules if required.
  

Skills Required

• Excellent verbal and written communication skills.
  

• Strong listening and problem-solving abilities.
  

• Customer-focused and service-oriented mindset.
  

• Ability to handle pressure and manage multiple tasks.
  

• Good interpersonal and teamwork skills.
  

• Basic computer skills (MS Office email data entry).
  

• Professional attitude and positive work ethics.