Front Office Manager

Doubletree by Hilton Airport is seeking a Front Office Manager to oversee front desk operations.

Job Summary
The Front Office Manager oversees daily operations of the front desk to ensure efficient guest service smooth check-in and check-out processes and adherence to brand and company standards. This salaried role requires flexibility including occasional coverage for call-ins and the ability to work more than 40 hours per week as operational needs demand.

Job Description

• Supervise daily front desk operations ensuring smooth guest check-in check-out and reservation processes.
• Train schedule and manage front desk associates fostering a culture of hospitality teamwork and accountability.
• Monitor and maintain compliance with brand standards guest service scores and company policies.
• Resolve guest issues promptly and professionally using problem-solving skills to ensure guest satisfaction.
• Maintain accurate records of room availability guest accounts and financial transactions.
• Assist in interviewing hiring and onboarding new front desk staff as needed.
• Oversee cash handling deposits and daily shift reports.
• Collaborate with housekeeping and maintenance departments to ensure rooms are ready for arrival and hotel facilities operate smoothly.
• Act as Manager on Duty (MOD) when scheduled including evenings and weekends.
• Step in to cover shifts and work extended hours when staffing shortages occur to maintain operations.
• Support revenue management by monitoring room inventory rate availability and upselling opportunities.
• Ensure compliance with safety security and emergency procedures.

Education/Formal Training:

• Bachelors degree in hospitality management preferred.

Experience:

• 3 years in hotel operations with leadership experience.

Knowledge/Skills:

• Exceptional leadership and multitasking skills.
• Knowledge of property management systems and financial processes.
• Strong guest service and communication abilities.