Technology is no longer just an enabler of business strategy. It is the business strategy. And with AI reshaping how companies operate compete and grow while rapidly accelerating the pace of change the stakes have never been higher.
Our role
Were focused on helping private equity investors and portfolio company leaders drive value creation through a world where investors deploy trillions annually into software and tech-enabled businesses were the team that makes sure the underlying technology actually delivers.
Our approach
The expert judgment of our experienced practitioners is complemented by proven frameworks tech-enabled solutions and objective data to help organizations navigate critical technology decisions across diligence transformation growth cybersecurity AI and operational execution.
What we value
Everything we do is grounded in five core values: Service. Curiosity. Credibility. Commitment. Creativity.
Ifyoureenergized by solving complex technology challenges and helping others succeed in critical momentsyoullfit right in.
Job Role
Reporting to the Director of Information Technology (IT) the IT Manager will work closely with the broader IT team to provide day-to-day management of Crosslakes internal technology while also working to evolve our operations. The role involves ensuring that our SaaS-first ecosystem runs smoothly securely and efficiently while supporting a growing distributed workforce; interfacing with our global support partner as a point of escalation; leading and implementing IT projects; assisting in the management of company hardware and software; and collaborating with the business system team at key points of intersection. Success requires strong technical expertise a diligent and proactive mindset and excellent communication and problem-solving skills to deliver a seamless user experience across all platforms.
Key Responsibilities
Oversee the daily operation of IT systems and services
Manage and support company issued hardware and SaaS platforms
Provide escalated user support and ensure that the IT Service Desk is operating effectively
Manage IT assets effectively throughout their lifecycle
Support and implement IT projects and initiatives
Create maintain and manage technical documentation
Drive improvements to system performance reliability and user experience
Administer and support managed cloud infrastructure automations and integrations
Monitor and maintain cyber security systems
Required Skills
2 years proven success in an IT Manager or senior IT role
Experience effectively managing external vendor and support provider relationships
Demonstrated history of prioritizing user requests and projects based on business or user impact
Must align with the philosophy that IT serves internal customers (i.e. must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
Proactive and solutions-oriented mindset
Strong problem-solving skills with the ability to diagnose and resolve complex issues
Excellent communication skills including the ability to explain technical concepts to non-technical users
Experience fostering stakeholder confidence in the ability of the companys systems to deliver (including rapid recovery from unexpected challenges)
Clear understanding of how to maintain and update technical documentation
Ability to excel in a fast-paced ever-evolving primarily remote environment
Technical Requirements
Experience supporting both Windows and Mac environments
Hands-on experience managing SaaS-based environments including Microsoft 365 Slack Atlassian and Zoom
Experience with supporting management of Cloud infrastructure (AWS Azure GCP)
Solid understanding of IT security identity management and access controls
Knowledge of ITIL or similar service management framework experience and formal support ticketing systems (e.g. Jira)
Technical knowledge of Entra ID and Intune for user and device management
Familiarity with automation and workflow optimization
Relevant IT certifications preferred (CompTIA A Microsoft Certified etc.
Crosslake Technologies
Required Experience:
Manager
What we believeTechnology is no longer just an enabler of business strategy. It is the business strategy. And with AI reshaping how companies operate compete and grow while rapidly accelerating the pace of change the stakes have never been higher.Our roleWere focused on helping private equity inve...
What we believe
Technology is no longer just an enabler of business strategy. It is the business strategy. And with AI reshaping how companies operate compete and grow while rapidly accelerating the pace of change the stakes have never been higher.
Our role
Were focused on helping private equity investors and portfolio company leaders drive value creation through a world where investors deploy trillions annually into software and tech-enabled businesses were the team that makes sure the underlying technology actually delivers.
Our approach
The expert judgment of our experienced practitioners is complemented by proven frameworks tech-enabled solutions and objective data to help organizations navigate critical technology decisions across diligence transformation growth cybersecurity AI and operational execution.
What we value
Everything we do is grounded in five core values: Service. Curiosity. Credibility. Commitment. Creativity.
Ifyoureenergized by solving complex technology challenges and helping others succeed in critical momentsyoullfit right in.
Job Role
Reporting to the Director of Information Technology (IT) the IT Manager will work closely with the broader IT team to provide day-to-day management of Crosslakes internal technology while also working to evolve our operations. The role involves ensuring that our SaaS-first ecosystem runs smoothly securely and efficiently while supporting a growing distributed workforce; interfacing with our global support partner as a point of escalation; leading and implementing IT projects; assisting in the management of company hardware and software; and collaborating with the business system team at key points of intersection. Success requires strong technical expertise a diligent and proactive mindset and excellent communication and problem-solving skills to deliver a seamless user experience across all platforms.
Key Responsibilities
Oversee the daily operation of IT systems and services
Manage and support company issued hardware and SaaS platforms
Provide escalated user support and ensure that the IT Service Desk is operating effectively
Manage IT assets effectively throughout their lifecycle
Support and implement IT projects and initiatives
Create maintain and manage technical documentation
Drive improvements to system performance reliability and user experience
Administer and support managed cloud infrastructure automations and integrations
Monitor and maintain cyber security systems
Required Skills
2 years proven success in an IT Manager or senior IT role
Experience effectively managing external vendor and support provider relationships
Demonstrated history of prioritizing user requests and projects based on business or user impact
Must align with the philosophy that IT serves internal customers (i.e. must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
Proactive and solutions-oriented mindset
Strong problem-solving skills with the ability to diagnose and resolve complex issues
Excellent communication skills including the ability to explain technical concepts to non-technical users
Experience fostering stakeholder confidence in the ability of the companys systems to deliver (including rapid recovery from unexpected challenges)
Clear understanding of how to maintain and update technical documentation
Ability to excel in a fast-paced ever-evolving primarily remote environment
Technical Requirements
Experience supporting both Windows and Mac environments
Hands-on experience managing SaaS-based environments including Microsoft 365 Slack Atlassian and Zoom
Experience with supporting management of Cloud infrastructure (AWS Azure GCP)
Solid understanding of IT security identity management and access controls
Knowledge of ITIL or similar service management framework experience and formal support ticketing systems (e.g. Jira)
Technical knowledge of Entra ID and Intune for user and device management
Familiarity with automation and workflow optimization
Relevant IT certifications preferred (CompTIA A Microsoft Certified etc.
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