Sevice Center Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE: The Service Center Associate will be responsible for performing simple mechanical and/or electrical service duties
(troubleshooting and repairing of equipment and other products) on the phone in the shop and at field this role theincumbent will also perform other duties related to the running and maintenance of the shop sales and branch operations ensuringthat customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion. This role can
support various business units and is critical to ensure proper documentation payment and resolution of customer issues. This rolewill also:

• Manage inbound phone calls online inquires and customer walk-ins
• Able to perform routine tasks related to the process that they support
• Strong collaboration with customers and branch staff on dealing with issues
• Process customer requests such as rental quote generation and order placement over the phone in person or via e-mail
• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of theagreement of freight terms
• Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer signoff
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Assists branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and updates forms of payment to process for service orders from customers
• Ensures all service operations and part numbers are added to service orders
• Ensures on site tech safety credentials or current training in place

Skill Requirements:

• Intra-departmental communication for purpose of alignment/information sharing
• Able to execute tasks with guidance
• Ability to understand entry level concepts in execution and organization skills
• Understanding of general business concepts
• Strong communication skills
• Fluency in standard Microsoft Office applications (Outlook Word Excel PowerPoint)
• Basic understanding of ERP systems (e.g. SAP)
• Basic understanding of typical IT business tools

What we offer:

• Health Dental and Vision insurance available on your 1st day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness rewards and recognition and employee discount programs

**The estimated salary range for this position is $22 to $25/ pay is dependent on multiple factors such as skills experience and work location**

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.