Operations Recovery Supplier Manager
Job Location:
Wilmington, DE - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Best Egg now part of Barclays is a market-leading tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company we combine the agility and customer focus of a fintech with the global reach stability and purpose of a leading financial institutionworking together to create a better financial future for our customers and communities.
At Best Egg youll find a culture grounded in our core valuesputting people first creating clarity delivering with excellence enhanced by Barclays commitment to integrity inclusion and long-term impact. Together we empower our colleagues to challenge innovate and take ownership while making a meaningful difference in peoples financial lives.
With the strength of Barclays behind us we offer expanded opportunities for growth development and career mobility across a global organizationwhile continuing to build the products and experiences that make Best Egg unique.
Were looking for collaborative curious problem-solvers who are excited to make an impact and grow with us.
Were proud to be an equal opportunity employer committed to building a diverse and inclusive team.
Were seeking a strategic and execution-focused Operations Recovery Supplier Manager to oversee third-party partners supporting recovery and post-charge-off activities across our consumer lending this role youll manage supplier performance governance and optimization efforts to ensure strong recovery outcomes while maintaining compliance ethical standards and positive customer experiences. This role is ideal for a leader who understands the balance between performance risk management and responsible collections in a regulated FinTech environment.
Duties & Responsibilities
- Manage the end-to-end relationship with recovery suppliers including collection agencies legal partners and specialty servicers.
- Establish and oversee performance frameworks SLAs KPIs and scorecards to drive recovery outcomes and supplier accountability.
- Monitor supplier performance across recovery metrics compliance standards and customer experience indicators.
- Partner with Risk Compliance Legal and Operations teams to ensure suppliers adhere to regulatory requirements (FDCPA Reg F UDAAP) and internal policies.
- Lead supplier onboarding due diligence audits and ongoing oversight activities.
- Identify opportunities to optimize recovery strategies placement logic segmentation and supplier mix.
- Support contract negotiations renewals and cost management efforts for recovery suppliers.
- Manage escalations issue resolution and corrective action plans related to supplier performance or compliance concerns.
- Develop reporting and insights for leadership on recovery performance risks and strategic opportunities.
- Drive continuous improvement initiatives across supplier management processes and tools.
Requirements
Development & Expertise
- 610 years of experience in operations recovery collections supplier management or related roles within consumer lending FinTech or financial services.
- Strong understanding of recovery and post-charge-off collections strategies.
- Deep knowledge of regulatory and compliance requirements impacting recovery activities.
- Proven experience managing third-party suppliers and performance-driven contracts.
- Strong analytical skills with the ability to interpret recovery data and supplier metrics.
Leadership & Collaboration
- Strong relationship management and negotiation skills.
- Ability to influence cross-functional stakeholders and drive alignment across teams.
- Excellent communication skills including executive-level reporting.
- Comfortable managing complex issues escalations and competing priorities.
Culture & Mindset
- Customer- and compliance-focused with a commitment to ethical recovery practices.
- Proactive detail-oriented and driven by continuous improvement.
- Comfortable operating in fast-paced regulated environments.
- Accountable collaborative and results-oriented.
Required Experience:
Manager
About Company
Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!
