Site Reliability Engineer Disaster Recovery & Business Continuity

About Charles River Associates

For over 50 years Charles River Associates has been a premier consulting firm that offers employees a place to learn from a diverse group of consultants industry experts and academics. At CRA you will be exposed to leading minds who use economic financial and business analysis to solve complex world problems for an impressive roster of clients including major law firms Fortune 100 companies and government agencies. Through a collegial environment formal and informal training opportunities and a broad array of professional development resources your experience at CRA will open doors for you throughoutyour career.

The Information Technology (ITS) department at Charles River Associates is currently a team of more than 40 professionals dedicated to enhancing maintaining and developing the firms technology infrastructure and security. The team is comprised of four functions:

• Service Delivery & Telecom
• Enterprise Application Solutions
• Infrastructure Networking and Cloud Solutions
• Information Security

Information Technology staff are based in the Boston Chicago London Munich New York Oakland San Francisco College Station and Washington DC offices.

Mainly a Microsoft house CRA is looking to maximize the performance of our on-premise systems and hybrid infrastructure meaning experience with cloud technologies is essential for this role.

Position Overview

The Site Reliability Engineer (SRE) helps ensure CRAs critical business services are reliable scalable and performant across on-premises and cloud environments. This role blends software engineering and operations practices to reduce manual toil through automation improve service observability and strengthen incident response. The SRE partners closely with infrastructure security application and service delivery teams to define measurable reliability targets (SLIs/SLOs) implement resilient architectures and drive continuous improvement through blameless post-incident learning.

Key Responsibilities

• Hands-on System Engineering experience with core enterprise infrastructure platforms and services including Windows Server VMware vSphere VMware Site Recovery Manager (SRM) SAN technologies and the Rubrik ecosystem with the ability to understand dependencies recovery workflows and failure modes across on-premises and cloud environments
• Service Ownership & Reliability Targets: Partner with service owners to define and maintain service level indicators (SLIs) and service level objectives (SLOs) for availability latency and performance; track error budgets and reliability risk.
• Observability: Implement and continuously improve monitoring logging alerting and dashboards to provide actionable symptom-based signals and reduce mean time to detect/respond (MTTD/MTTR).
• Blameless Postmortems & Continuous Improvement: Facilitate post-incident reviews identify root causes and contributing factors and drive remediation items to completion; standardize learnings into runbooks and operational practices.
• DR Testing Program Build-Out: Design and launch a scalable DR testing program (scope test types cadence success criteria and evidence capture) in partnership with application infrastructure and security teams; maintain runbooks and lead regular tabletop and technical recovery exercises to validate RTO/RPO assumptions and improve recoverability.
• DR Readiness: Contribute to reliability architecture and disaster recovery readiness for key services including dependency mapping recovery testing inputs and validation of recovery procedures.
• Cross-Functional Collaboration: Work day-to-day with infrastructure network cloud security and application teams to improve operational excellence reliability culture and shared ownership of production outcomes.

Relevant Skills & Experience

• Experience operating and improving reliability of production services (on-prem and/or cloud) including incident response operational readiness and service ownership
• Working knowledge of SRE concepts and practices such as SLIs/SLOs error budgets monitoring/alerting strategy and blameless postmortems
• Experience with observability tooling and practices (logs metrics tracing dashboards) and using data to drive reliability and performance improvements
• Experience with disaster recovery orchestration and recovery testing using VMware Site Recovery Manager (SRM) and Azure Site Recovery (ASR) (or similar public cloud DR services)
• Proven experience building and operating a DR testing program including dependency mapping test planning coordination across stakeholders execution of tabletop and technical failover tests documentation of results and tracking remediation actions to closure
• Strong cross-functional communication and teamwork skills; comfortable partnering with engineering security and operations teams to drive shared outcomes
• Ability to document and standardize operational procedures (runbooks) participate in on-call rotations and manage multiple priorities in a fast-moving environment

Career Growth and Benefits

• CRAs robust skills development programs including a commitment to offering 100 hours of training annually through formal and informal programs encourage you to thrive as an individual and team member. Beginning with research and analysis skill building training continues with technical training presentation skills internal seminars and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package wellness programming to support physical mental emotional and financial well-being and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth mentorship and inclusivity. At the same time we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings) with specific days determined in coordination with your practice or team.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status as a protected veteran or any other protected characteristic under applicable law.

Salary and other compensation

A good-faith estimate of the annual base salary range for this position is $130000 - $150000. Stating pay within this range may vary based on factors such as education level experience skills geographic location market conditions and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation.

CRA offers a comprehensive benefits package subject to eligibility requirements which may include: medical dental and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation sick leave holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.