Founding BizOps (Apollo Unit)

The gap no one has filled

Every complex system in America has a profession whose job it is to be your trusted guide. You have a lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare a trillion-dollar industry thats arguably the most complex and touches every single family leaves us on our own.

99% of care happens when someone steps outside the four walls of a doctors office. Hera is creating a new profession in healthcare to fill that gap: the Hero a dedicated senior care expert for your family. Our Heroes educate coordinate and advocate for the most vulnerable population in the healthcare system. Were covered by insurance so we can serve every family in America.

Building the most trusted interface of healthcare

We are in the business of trust.

Were designing for the most emotionally charged moments of our customers lives; the bar isnt just delight its trust. Heras brand promise is simple: care that would only be great enough for our own parents. This promise is our moat.

Its what physicians refer to families buy what Heroes deliver and what the product must unlock and enforce at every touchpoint.

Our product challenge

The bottleneck isnt demand its supply. There arent enough experts to serve every family who needs us. To scale to all of America we have to unbundle expertise from the human so that anyone who can foster human connection can become a Hero.

The problem is that this expertise is tribal knowledge. One social worker knows how to expedite Medicaid in New York another knows which home-visiting PT families actually love. Its trapped in peoples heads.

To solve this our platform captures every interaction and turns it into compounding intelligence that makes every user smarter. Think Waymo: expert humans do the driving today and every mile they log trains the system so that tomorrow anyone even with zero healthcare background can perform like a 20-year veteran. The hard part is building a system that knows what to trust whats gone stale whats local versus universal and how to surface the right insight at the right moment. Get it right and youve scaled healthcare expertise beyond the lucky few who know the right person.

We wrote more on why and how we are building this technology here.

Our founding team

Weve raised $34M from Accel and Bain Capital Ventures and 10xd revenue over the last 6 months organically through close partnerships with Weill Cornell NYU Langone UCSF USC and Mount Sinai. Chief of Geriatrics at Weill Cornell and Director of Geriatrics at NYU Langone have joined us as clinical advisors. CFO of Mount Sinai has invested in us.
The customer feedback is the most positive our team has seen in our careers. Along the way we threw an art show for an 88 year old artist that went viral and a talent show where every act is over 65.
Youll build Hera alongside co-founders Jenny Myles & Connie and a team from Palantir and Headway. We are in person in NYC. Read our story and watch our launch video here.

Join our Apollo Unit to do hard things with us

We are looking for an ambitious and relentless generalist problem solver to join us on this mission. At other companies this role is often called Business Operations and Strategy. We call it Apollo Unit drawing inspiration from the mythological figure to represent the team ethos - surgical execution relentless truth seeking and obsession with greatness. You will go where Hera needs you the most often into unknown terrains and figure things out. Build the Hero growth engine. Launch new markets. Design systems to uphold quality. Build technology that feels human when humans are getting displaced by technology.

When you solve a hard problem you will know that youve empowered some of the most selfless members of our society to tangibly impact the lives of some of those most in need. You will also be rewarded with harder problems. Our promise is we will stretch your limits and trust you to own unreasonably substantial outcomes.

What we value

• Worthy of our parents: We dont leave the 20% behind because that applies to someones mother. Quality isnt a constraint we tolerate on the path to growth. Quality is the strategy.

• Collaboration must be an accelerant. Not everything will be collaborated on and thats fine. We assume good intent always and push the ball forward.

• Celebrate human. Humans are at the heart of everything we do: every product decision every Hero we choose to hire every person we bring onto the team. For us empathy is fuel to move with urgency because we know every single day matters for those we serve. We look for missionaries not mercenaries.

• Enjoy the uphill. Wrestling problems this hard in an industry this broken is a privilege most people never get. Were excited for the summit but the joy is in the climb: figuring out how to take down the beast one foot in front of the other. If the hard part isnt whats pulling you this might be the wrong climb.

• Attack. Nothing is created in this world without an extraordinary amount of order to will the change we want to see in the world we attack problems and play offense. Were here to win to ensure our customers get the world they deserve.

If this excites you and these values speak to you lets talk: .