Consultant, Extended Services
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the clients business needs and long-term usage of the software and may include support of managed service offerings
What will you do
- Responsible for managing multiple small projects and change requests from live customers
- Provide guidance and feedback for ongoing improvements and additions to internal processes
- Act as an internal technical product knowledge resource in collaborative training testing and troubleshooting activities team members and cross-functionally
- Act as a secondary resource on projects which are identified as sensitive complex and/or strategic
- Assist in developing and updating change management processes with a focus on increased efficiency and turn-around time
- Provide exceptional customer service to clients by phone email and via web
- Demonstrate proficiency with the product and translate client requirements to capabilities of the software
- Consistently improve technical product knowledge through training self-directed research and testing and internal consultation
- Facilitate requirement gathering sessions and provide recommendations based on existing customer setups
- Consult with clients on best practices and use of Emburse products to meet their business requirements
- Scope and manage custom change requests and create customer SOW documents
- Configure the product to meet the needs and requirements of the client according to the scope of the project
- Provide regular status updates on project deliverables and milestones through defined processes
- Assist customers in the role of Emburse Solution Administrator providing all tasks included in the Service Guide for small to medium sized customers
- Balance multiple concurrent projects within set workload expectations
What are we looking for
Education:
- Bachelors degree college diploma in related field and/or equivalent experience
Experience:
- 2 years experience using or administrating database-driven workflow products and/or financial management software is preferred but not required
Required Skills:
- Ability to manage multiple initiatives and cases with minimal guidance
- Ability to handle customer escalations and concerns
- Demonstrate strong communication and customer handling skills
- Excellent business writing and verbal communication skills
- Knowledge of accounting systems practices and terminology as relevant to our product offerings (outbound files that load into accounting systems)
- Ability to see the big picture evaluate and create efficient processes
- Highly efficient in using Microsoft products with an emphasis on Excel
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Contract
About Company
Control spend your expense management and corporate travel management with Emburse. Select the best expense management software for your business or organization from our list of award-winning products and software.
