Quoting & Client Support Assistant

Role: Quoting & Client Support Assistant

Priority Location: Philippines

Working Hours: 8AM - 4:30PM (Mon - Fri) US Pacific Time (Vancouver Canada)

Salary Range: USD 1500 - 2500 per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Company:

The company is a leading countertop fabrication and installation company with multiple locations across British Columbia and Alberta. We serve both residential and commercial customers through retail showrooms and a wholesale channel supplying builders contractors and designers. We are growing and looking for a talented marketer to help drive that growth across digital and traditional channels.

About the Role:

Were hiring a Quoting & Client Support Assistant to join a collaborative design-savvy team supporting a Canadian-based company in the custom countertop and interior surfaces industry. This is a high-ownership role for someone who thrives on precision accountability and delivering exceptional client service in a fast-paced environment.

Youll work closely with foundersboth hands-on supportive and relationship-driven leaders. They value clear communication reliability and a coachable mindset and are looking for someone who will become a trusted proactive extension of the team.

What Youll Do:

This hybrid quoting and customer support role involves technical interpretation quoting via ERP tools and direct client interaction. Youll be responsible for end-to-end quote handlingfrom interpreting drawings to following up with clients.

Core Quoting Tasks:

• Prepare accurate quotes based on client selections or specs from designers
• Use the internal ERP system (Epicor) to generate quotes (training provided)
• Meet quote turnaround SLAs:
  • Standard quotes: within 24 hours
  • Complex/custom quotes: within 72 hours
  • Maintain accurate internal records and tracking
  • Proactively follow up on open/unconverted quotes
• Support Sales Staff and convert quotes into Sales Orders when required

Plan Reading & Technical Work:

• Interpret architectural cabinetry or countertop drawings
• Translate design specs into feasible quoting details (e.g. understanding material limits like stone doesnt float)
• Experience with kitchen stone or laminate design is a major plus

Client Communication:

• Respond to clients via email and occasional phone calls
• Clarify concerns resolve objections and build rapport professionally
• Communicate proactively with the internal teamno ghosting or lagging updates

Required Key Qualifications & Skills:

• Strong attention to detail and commitment to accuracy
• Self-starter with excellent time management and task ownership
• Fluent English with a professional tone in both writing and speech
• Customer-oriented and confident in managing back-and-forth dialogue
• Able to learn fast and function independently after onboarding
• Comfortable being the one responsible for quotingconsistency and accountability are key

Bonus Points For:

• Experience reading architectural or cabinetry plans
• Exposure to interior/kitchen design stone/laminate surfaces
• Familiarity with ERP or quoting software (especially Epicor)
• Experience with AutoCAD drafting or technical project coordination
• Ability to juggle multiple quotes and still meet deadlines

Tools Youll Use:

• ERP Software: Epicor (training provided)
• Communication: Slack WhatsApp Email (based on your preference)
• Compliance & Payroll: Multiplier
• Candidates will be assessed based on demonstrated value and alignment with team culture.

Required Experience:

Junior IC