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Guest Services Manager
Job Location:
Yearly Salary:
Posted:
6 May 2026 (30+ days ago)
Posted:
Application Deadline:
11 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Spearfish Canyon Lodge is looking to add to our team. We are looking for a Guest Services Manager. Main responsibilities are training front desk personnel and encouraging the upsell of rooms and packages. Maintain a clean and orderly front desk. Assist the GM & AGM with keeping employees on task and following Spearfish Canyon Lodge policies and giving all guests the best satisfaction possible. Experience with a PMS system is preferred but not a must as we will train the right candidate. The position requires weekends and evenings.
Encourage and enable people to be autonomous and to use good judgment and common sense.
Develop and train existing staff on new programs and company initiatives.
Promotes a positive and productive work environment by working with the management team to provide clear communication and staff motivation.
Assist in the development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
Ensures compliance of employees with established security sales and record-keeping procedures and practices in the gift shops.
Perform front desk daily operations such as checking individual reservations check-out folios direct billing and room reservation maintenance. This will also involve scheduling and discipline of front desk employees.
Continuing contact with clients and other hotel professionals and VIPs. Please send resume to or apply through here. Pay and benefits DOE. EOE.
Encourage and enable people to be autonomous and to use good judgment and common sense.
Develop and train existing staff on new programs and company initiatives.
Promotes a positive and productive work environment by working with the management team to provide clear communication and staff motivation.
Assist in the development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
Ensures compliance of employees with established security sales and record-keeping procedures and practices in the gift shops.
Perform front desk daily operations such as checking individual reservations check-out folios direct billing and room reservation maintenance. This will also involve scheduling and discipline of front desk employees.
Continuing contact with clients and other hotel professionals and VIPs. Please send resume to or apply through here. Pay and benefits DOE. EOE.
Compensation: $40000.00 - $55000.00 per year
Required Experience:
Manager
About Company
Spearfish Canyon Lodge Deep in the heart of one of the most breathtaking, beautiful canyons in the world, nestled alongside lofty pines and spectacular cliffs, you will find Spearfish Canyon Lodge. Built and decorated in the style of the old lodges of the West, you can let nature tak ... View more
