Claim Adjuster

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Exposure to a broad endtoend logistics and services portfolio including air drayage warehousing and valueadded services
• Opportunities to build deep expertise in claims handling negotiation and stakeholder management within a global organisation
• A professional environment that values data quality operational discipline and continuous improvement

As a Claim Adjuster you will play a critical role in managing claims across Maersks Logistics and Services business by ensuring timely accurate and fair resolution.

• Manage and coordinate all activities related to the claims lifecycle from receipt through investigation settlement and closure
• Engage directly with internal and external stakeholders including operations legal insurance partners and claimants to ensure efficient resolution
• Create maintain and audit claim files in accordance with company best practices governance standards and audit requirements
• Review and interpret contractual terms and obligations to assess claim merits and liability exposure
• Conduct direct settlement negotiations with claimants and coordinate the execution of general releases claim payments and system closure
• Support global legal teams by gathering and organizing internal and external information for lawsuits or other legal proceedings
• Identify root causes of claims and contribute insights that support loss prevention process improvements and risk mitigation
• Develop document and maintain standard operating procedures related to claims processes with guidance from your direct manager
• Support senior members of the NAM Regional Claims Hub with claim payments vendor invoices and ad hoc projects as required

Continuous improvement mindset:
We are looking for someone who brings a thoughtful improvement mindsetcurious about how work gets done and motivated to strengthen processes data quality and outcomes over time.

In addition you bring:

• 35 years of experience within the maritime logistics or transportation industry
• Experience in cargo claims handling subrogation loss prevention or legal support (preferred)
• Strong problemsolving negotiation and conflictresolution skills
• Clear confident communication skills across written verbal and stakeholder interactions
• The ability to manage multiple priorities maintain attention to detail and meet deadlines in a fastpaced environment
• A customer and solutionsfocused mindset with the judgment to know when direct engagement adds value
• Proficiency in Microsoft Office and Windowsbased systems; experience with claims management systems is an advantage
• Bilingual capabilities (Spanish) strongly preferred
• A bachelors degree is preferred.
• Domestic travel may be required up to 10% of the time.