Key Holder
Job Location:
Larkspur, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We make objects for people who are curious about the world.
We make fountain pens notebooks watercolors leather goods house shoes sunglasses and other tools that help people think create travel and live with greater attention.
We believe the most important moments rarely begin with certainty. They begin with a question a blank page a wrong turn or a thought not yet fully formed.
To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments.
A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home.
As a Japanese company many of these rituals are inspired by Japanese life where simple acts are elevated through repetition attention and care.
Designed between Boston and Tokyo our products are developed with exceptional makers craftspeople and industrial designers around the world. We seek lasting materials enduring construction and timeless utilitynot because objects are meant to be admired but because they are meant to be used.
Our shops are found in some of the worlds great creative neighborhoods. More than stores they are places to discover tools exchange ideas attend workshops and spend time with others who share a love of making writing drawing and thoughtful living.
The best tools earn their place quietly and become more valuable with time.
Key Holder Role Overview
As a Key Holder at Topdrawer you are a frontline leader who helps bring our brand to life through exceptional customer experiences deep product knowledge and day-to-day store support. You lead by example take ownership of opening and closing responsibilities and support the team in creating a thoughtful inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity service and growing into a future leadership position.
Key Responsibilities
Customer Experience & Community
Deliver a welcoming educational and personalized customer experience
Model Topdrawers values in every interaction from storytelling to service follow-up
Support the store team in building lasting relationships with customers and local partners
Team Support & Leadership
Lead by example on the sales floor and during peak periods
Assist in onboarding coaching and mentoring new team members
Help maintain a positive inclusive and collaborative team environment
Store Operations & Merchandising
Perform opening and closing procedures with a high level of responsibility
Assist with inventory receiving restocking and visual merchandising
Uphold visual standards that highlight Topdrawers curated and elegant assortment
Sales & Business Support
Contribute to achieving daily sales conversion and average order value goals
Support the monitoring of store performance and share opportunities for improvement
Maintain store standards in cleanliness presentation and customer care
Stay up to date on product knowledge new arrivals and promotions
You Are
A thoughtful hands-on leader with 2 years of retail or key holder experience
Passionate about creativity sustainability and intentional living
Detail-oriented and operationally strong with a deep appreciation for beautiful functional tools
Warm dependable and energized by building lasting customer relationships
Curious and committed to continuous learning and improvement
Experienced or eager to grow in visual merchandising and product storytelling
Be part of a global creative community rooted in timeless functional design. Work for a mission-driven company that values originality sustainability and meaningful connections. Join a team where your creativity leadership and ideas truly matter.
Benefits Part-Time:
Part-time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Topdrawer is an Equal Opportunity Employerandis proud to promote equal opportunity for all applicants without regard to race color religion sex sexual orientation national origin age disability military status or any other applicable legally protected characteristic.
Physical Requirements:This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs.Reasonable accommodations will be madeto enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process please contact.
Topdrawerwill consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
