Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Honda Kingwood is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern high-performing environment focused on delivering an exceptional customer experience.
Were seeking someone who is passionate about customer service enjoys building relationships and thrives in a fast-paced setting. Automotive experience is a plus but not required - the Service Manager can train the right candidate with the right attitude work ethic and desire to succeed.
Responsibilities
Greet customers in a timely friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturers warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customer vehicles and property
Qualifications
Proven customer-facing sales experience required; automotive background is a plus
Proven track record of accountability teamwork and initiative with the ambition to grow into a leadership or management position within the organization
Familiarity with CSI scores/customer surveys
Valid driver license in the state that you will work and a good driving record
Excellent customer service skills
Professional appearance and work ethic
Must pass background check MVR and drug screening
We offer...
A Great Working Environment with the Latest State of Art Equipment
Climate Controlled New Facility
A Structured Career Path Leading to Management
Great Benefits!
Health Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About UsGroup 1 Automotive Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experi...
About Us
Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Honda Kingwood is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern high-performing environment focused on delivering an exceptional customer experience.
Were seeking someone who is passionate about customer service enjoys building relationships and thrives in a fast-paced setting. Automotive experience is a plus but not required - the Service Manager can train the right candidate with the right attitude work ethic and desire to succeed.
Responsibilities
Greet customers in a timely friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturers warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customer vehicles and property
Qualifications
Proven customer-facing sales experience required; automotive background is a plus
Proven track record of accountability teamwork and initiative with the ambition to grow into a leadership or management position within the organization
Familiarity with CSI scores/customer surveys
Valid driver license in the state that you will work and a good driving record
Excellent customer service skills
Professional appearance and work ethic
Must pass background check MVR and drug screening
We offer...
A Great Working Environment with the Latest State of Art Equipment
Climate Controlled New Facility
A Structured Career Path Leading to Management
Great Benefits!
Health Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
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