Junior Infrastructure Engineer

OUR MISSION

At Redwood we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP hybrid cloud data and emerging agentic AI systems. Through its SaaS-first automation fabricwith AI embedded across the automation lifecycleRedwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50 Redwood helps organizations unlock human potential to focus on innovation growth and whats next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Junior Cloud/Infrastructure Engineer will support the design implementation and maintenance of our organizations cloud and on-premise infrastructure. This role is an excellent opportunity for an early-career engineer to gain hands-on experience with system monitoring performance optimization and cloud technologies under the mentorship of senior engineers.

At Redwood we strive to automate and optimize our operations to support the scale of our business. As a junior observability engineer you will support systems that collect analyze and visualize data from software applications and infrastructure. You will gain deep exposure to system health monitoring alerting strategies and proactive problem identification.

• Support Infrastructure Strategy: Assist in implementing infrastructure initiatives including data collection pipelines dashboards metrics logging tracing and alerting under senior engineer guidance.
• System Monitoring: Help monitor system performance identify potential bottlenecks and support solutions to optimize efficiency and reliability.
• Incident Response: Assist in incident response efforts and troubleshooting of system issues learning root cause analysis practices.
• Tooling and Infrastructure: Learn and work with observability tools such as Prometheus Datadog New Relic and VictoriaMetrics to capture metrics logs and traces.
• Alerting: Help configure and maintain alerts based on defined thresholds ensuring timely notification of potential issues.
• Data Analysis: Support analysis of collected data to identify performance trends collaborating with engineering teams on resolutions.
• Automation: Assist in developing automation scripts for repetitive monitoring and alerting tasks to reduce manual effort.
• Cross-functional Collaboration: Learn from and collaborate with development and operations teams gaining exposure to cloud and infrastructure best practices across the software development lifecycle.
• Capacity Planning: Assist with capacity planning tasks under senior engineer guidance using observability data.
• Dashboard Support: Help create and maintain dashboards that provide real-time insights into system health and operational metrics.

YOUR EXPERIENCE

• Bachelors degree in Computer Science a related field in progress or completed or equivalent bootcamp/self-taught experience
• 0-2 years of systems administration/engineering experience (internship or co-op experience counts)
• Basic understanding of monitoring principles and best practices
• Familiarity with one or more observability tools (Prometheus Grafana Datadog New Relic etc.)
• Basic exposure to cloud platforms (AWS Azure GCP) and containerization concepts (Docker Kubernetes)
• Some scripting experience in Python Bash or PowerShell
• Basic understanding of layer 2/3 networking concepts (VLANs routing ACLs)
• Exposure to VPN and routing concepts is a plus
• Strong communication and collaboration skills
• Eagerness to learn in a fast-paced environment
• Basic understanding of Windows Server and/or Linux systems