Customer Service Representative

Waterway is hiring Customer Service Associates at our Northbrook location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service As a CSA youll ensure that every customers needs are met while enjoying a supportive team-based work environment with flexibility promotional and development opportunities and great perks!

Youll sell premium car wash services Clean Car Club memberships and trendy retail items while engaging customers at the carwash tunnel entrance gas pumps or inside the retail store. No two days are alike with rotating outdoor and indoor duties that keep things fresh and varied.Its more than a job-its a chance to grow and build a rewarding career. Ready to join a dynamic team We cant wait to have you!

Compensation: Average $20/hour ($17/hr base up to $5/hr sales bonus)

Schedule:Flexible schedules including daytime evening mid-week and weekend shifts that suit your availability.

Location:Waterway Northbrook - 2300 Waukegan Rd. Northbrook IL 60062. Other locations across Chicago available.

What else youll enjoy:

• People Focused Role - love helping people Spend your time engaging with customers and great team-mates.
• Work Culture -Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service sales and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education Up to $4k/year in Tuition Assistance Bonus.
• Advancement and Cross Training -highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!

What you need:

• Be friendly and engaging! A positive attitude and a will to succeed!
• No experience required. Experience in customer service retail or sales preferred.

Minimum Requirements:

• Current and valid drivers license;
• Professional demeanor behavior and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

What Youll Do - The Details:

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store pay terminal area or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services memberships and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes identify customer needs and present complimentary solutions.
  • Clean Car Club memberships identify customer wash frequency and needs effectively present options and the benefits and value of membership.
  • Additional purchase options enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands payment terminal and entrance to tunnel; and
  • Inside areas: counters merchandize display areas restrooms and customer waiting areas.
• Keep convenience store merchandise stocked and organized displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction sales and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets payment terminals and other point-of-sale technology.
• Follow Waterway policies procedures guidance and instructions including and especially those related to safety.

Other Functions

• Perform various administrative tasks for example making bank deposits picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

Work Environment/Physical Demands

• Environmental may work primarily outdoors year-round and be exposed to wide temperature variations sunshine wet weather (rain snow) humidity wet surfaces gasoline and exhaust fumes machinery and moving parts and brief exposure to car wash tunnel noise.
• Physical periods of extended standing bending lift and carry up to 50 pounds drive vehicles reach above and below shoulder level. Complete tasks at a fast pace sustain consistent physical effort sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Vision and Hearing Far and near visual acuity peripheral vision and depth perception. Hear understand and distinguish speech from other sounds (e.g. alarms horns vehicles and equipment).
• Language must be able to fluently speak and understand English when communicating with other team members managers and customers for business related purposes.
• Cognitive perform arithmetic calculations and operate data entry devices.
• Attendance maintain regular predictable and punctual attendance. Work as assigned schedule which may be irregular and include weekends extended hours overtime and holidays.

If an accommodation is needed to participate in the application and interview process you may request one by contacting our Recruiting Department (). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race color religion national origin ancestry gender identity pregnancy age disability sexual orientation military status citizenship or immigration status or legally-protected status.