Renewals Specialist I

The Company

Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies forensic labs court systems schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations leading to better service and outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

The Role

The Renewals Specialist I owns the endtoend renewal lifecycle ensuring timely execution pricing accuracy and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success Sales Legal Finance and customers to drive revenue retention predictability and longterm customer Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time commercial terms are clearly understood and renewal risk is identified and addressed well in advance.

What Youll Do

• Own the renewal process from initiation through execution for assigned accounts.
• Initiate renewal cycles 120180 days in advance aligned to contract terms procurement timelines and customer requirements.
• Manage all renewal notifications quotes approvals and Salesforce updates to ensure accuracy and visibility.
• Conduct annual renewal reviews in partnership with Customer Success ensuring timelines scope and commercial terms are clearly understood.
• Track and manage all contract expiration dates and renewal milestones to prevent lapses.
• Analyze active and legacy contracts to identify required updates pricing changes or structural improvements.
• Create and manage new Master Service Agreements (MSAs) service schedules and amendments as older agreements expire.
• Partner with Legal to ensure contract language aligns with current commercial product and risk standards.
• Serve as a liaison between customers Legal and Customer Success on renewal terms negotiation points and required approvals.
• Support structured procurement and renewal planning particularly for customers with formal purchasing or publicsector requirements.
• Own renewal pricing execution including price increases discount management and uplift strategy.
• Partner with Customer Success to assess renewal risk and develop mitigation strategies.
• Proactively manage delinquent renewals and collaborate crossfunctionally to secure timely execution and payment.
• Ensure renewal outcomes support broader retention NRR and revenue predictability goals.
• Work closely with Customer Success Managers to align renewal strategy with account health adoption and sentiment.
• Partner with Sales on expansionadjacent renewals and handoffs where growth opportunities are identified.
• Collaborate with Finance on billing alignment forecasting and revenue recognition considerations.
• Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.
• Maintain detailed documentation of renewal actions owners risks and due dates.
• Ensure all renewal data is accurately reflected in Salesforce and related systems.
• Maintain accurate contract values renewal amounts uplift percentages and term details for dashboards and reporting.
• Adopt AI tools as part of daily support workflows to enhance productivity improve response quality and support continuous learning.
• Contribute to continuous improvement of renewal processes templates and playbooks to improve efficiency and predictability.

What Youll Bring

• Bachelors degree in Business Administration Finance Economics Marketing or a related field.
• 3-5 years of experience in renewals account operations deal desk customer success operations or commercial account management.
• Strong understanding of recurring revenue models retention metrics and renewal forecasting.
• Experience managing renewals across midmarket to enterprise accounts including complex contracts.
• Ability to read interpret and operationalize contracts MSAs amendments and service schedules.
• Comfort partnering with Legal on negotiation points and contract revisions.
• Strong judgment balancing customer experience with commercial and risk considerations.
• High attention to detail with the ability to manage multiple renewal cycles simultaneously.
• Strong analytical skills to assess pricing uplift and renewal trends.
• Comfort working in Salesforce and related reporting tools; commitment to data accuracy.
• Strong oral and written communication skills.
• Ability to manage timelines expectations and followups across multiple stakeholders.
• Collaborative mindset with a strong sense of ownership and accountability.

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally candidates must comply with the FBIs Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information please visitPublic Services and Procurement Canadafor Reliability clearance details and theFBIs CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive consistent and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors such as the successful candidates skills experience education training as well as internal equity market data and business addition to base salary and our comprehensive benefits offering some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity diversity inclusion and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information please contact.